Dimitry Babin

- Empower Key Account Managers and the Back Office to create, oversee, and enhance client agreements. - Pinpoint opportunities for process enhancements and boost operational efficiency within sales support workflows. - Assist and manage various AI-focused projects, such as sales call analysis, quality assurance, Salesforce implementations, and AI agent tools. - Manage and update the internal knowledge hub (Coda) to maintain precise records and ensure information is easily available across departments.

- Created and put into action internal sales materials such as sales playbooks, quotation templates, transition checklists, and CRM data quality guidelines to drive operational efficiency. - Oversaw and kept the HubSpot CRM pipeline up to date, guaranteeing precise data, uniform deal monitoring, and seamless transitions between teams. - Developed and sustained a centralized Notion workspace to support sales enablement and ensure process transparency within the commercial operations team.

- Led seamless onboarding processes, ensuring new clients experience a smooth transition into our services. - Actively engaged with clients to deeply understand their needs, promptly address concerns, and pinpoint growth opportunities. - Crafted and executed personalized success plans for each client, dedicated to achieving their unique goals and aspirations. - Continuously provided hands-on support and strategic guidance to clients, fostering enduring satisfaction and loyalty.

- Conceptualized and executed targeted marketing campaigns that drive results for our customers, tailored to their unique goals and objectives. - Provided actionable feedback and strategic recommendations to optimize campaign performance and maximize ROI. - Partnered with customers to develop effective advertising strategies that meet their goals, while ensuring efficient budget allocation and maximizing spend. - Identified and proactively addressed any challenges or issues that may arise.

- Built and maintained effective relationships with international suppliers to ensure timely and cost-effective delivery of essential goods and components. - Efficiently managed inventory, including ordering, receiving, and accounting for goods and components in the warehouse, ensuring optimal storage and distribution. - Resolved complex issues related to order fulfillment, delivery, and quality control, ensuring prompt resolution and minimizing disruptions.