Dmitry Kaptsov

Angestellt, Service Manager, Verizon Global Network Service Delivery & Assurance
Moscow, Russian Federation

Fähigkeiten und Kenntnisse

Project Management
IT Management
Troubleshooting
Process Optimization
Key Account Management
Carrier Relationship Management
Team Leader
Escalations Management
Managed Services
Incident Management
IT Service Management
Integration
SLA
IT Outsourcing

Werdegang

Berufserfahrung von Dmitry Kaptsov

  • Current 13 years and 10 months, since Aug 2012

    Service Manager

    Verizon Global Network Service Delivery & Assurance

  • 1 year and 10 months, Nov 2010 - Aug 2012

    Key Account Manager

    LMC Internetional

    - Client relations. Pitching prospective clients, negotiating contract terms and agreeing amendments as necessary, identification and assessment of clients’ needs, testing IT systems for potential security breaches and threats, development of proposals for upgrade and optimization of IT systems, resolving disputes and conflicts, interaction with IT service providers (Internet, telephony, hosting). - Suppliers relations. Search, negotiations, contracting, ordering, supporting documentation.

Ausbildung von Dmitry Kaptsov

  • 2 years and 11 months, Sep 2008 - Jul 2011

    E-commerce

    Moscow Technical University of Communications and Informatics

  • 5 years and 2 months, Jun 2000 - Jul 2005

    Networks and commutation systems in the special purpose telecom of the RFSS

    The Academy of Federal Security Guard Service of the Russian Federation

Sprachen

  • English

    B1-B2 (Gute Kenntnisse)

  • Russian

    C2 (Verhandlungssicher / Muttersprachlich)

XING – Das Jobs-Netzwerk

  • Über eine Million Jobs

    Entdecke mit XING genau den Job, der wirklich zu Dir passt.

  • Persönliche Job-Angebote

    Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.

  • 21 Mio. Mitglieder

    Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.

  • Kostenlos profitieren

    Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.

21 Mio. XING Mitglieder, von A bis Z