Dmitry Soll

Support Distributors and Customers in the territory for all technical questions.

- Daily management of typical service events. Managing and documenting all cases and reporting the activities performed to the headquarter, issue RMA’s. - Serve as the second tier troubleshooter and escalation point for all regional technical issues. - Work with headquarter staff to design, develop and deliver technical training programs to Dealers, External service providers and customers - Act as a focal point for regional quality communication and manage inbound feedback and outbound communication.

- Technical Level 2 support of Microbiology Automated Instruments for distributors in Russia and CIS. - Product launch of Diagnostic systems for detection of cervical cancer. - Technical information support of sales and registration processes. - Organization of technical trainings for distributor’s engineers. - Managing warranty issues within CIS. - Check the distributors technical service performance according to company standards. - Creating and managing spare parts stocks

- Informational and technical support for distributor’s engineers in Russia and CIS countries for Hematology, Digital Imaging, Urinology, Lab automation, Lab Information System products. - Act as a technical Level 2 support for all issues in CIS area. - Organization of technical and application trainings for engineers and customers. - Customers consultation about company’s products. - Reporting to headquarter about service activities in area.

- System installation and starting-up of Immunology and Biochemistry Instruments. - Coordinating and maintaining technical support for biochemistry and immunoassay systems. - Troubleshooting of equipment. - Training customer’s personnel. - Managing spare parts stock.