Dollina Priyanka

Working for Walmart as people service for associates handling about medical insurance, billing, payroll.

Answered customer phone calls and provided them with the information that they requested. Resolved customers complaints in a fair manner. Elevated customers concerns to managers and supervisors as needed for approvals. Became knowledgeable about company’s offerings. Provided exceptional customer support in every phone call and emails to providers and customers.

Greeted patients , doctors and third party agents in a friendly, professional manner for US Emblem health insurance process for 1 year. Healthcare process handled customers insurance , assigned to doctors and patients as a PPO Assisted customers regarding Medical Claims and Dental Claims by explaining the benefits and processing the Claims. Managed incoming calls and e-mail inquiries professionally in a timely manner and scheduling appointments by providing accurate information.

Worked as a Senior Customer Service Advisor for customers as well as for business clients for 2 years,where I was recognized as the best performer every month for my skills in quality and customer satisfaction. Worked for UAE telecommunication process known as Etisalat. Handled incoming and outgoing calls of customers related issues like explaining about mobile packages ,billing queries and troubleshooting technical issues faced. Handled and resolved customer's and business queries.