Doreen Mewes

- operational strategy planning & effective workforce management for 100+ employees (94% scheduling quality) - analysis of resource planning reports & other business-relevant metrics - translating results into actionable figures, eg. storewide training initiatives, implementing workflows to improve understanding of the importance of effective scheduling - mentoring other Schedule Planners across the Northwest UK market and training potential successors

• managing the operational side of the store for 160+ employees and improving operational excellence within the team by implementing efficient procedures and processes • maintaining the high standards of an Apple Store, liaising with internal and external contractors, managing the operational store budget, organising store events • building and mentoring different internal teams, e.g. health & safety, internal technical department and Visual Merchandising

- building strong relationships with store teams and key vendors to ensure a smooth supply chain process - solving 500+ store enquiries and educating stores around behaviour in budget management and the maintenance of store supplies Achievements - Request for proposal for water cooler vendor with a 47% annual cost reduction - leading re-negotiation of pricing options of office supplies in the T5 countries

- delivering exceptional customer service by discovering the customer’s needs and building a complete solution for their personal or business purposes (NPS: 96%, revenue among top 3) - mentored new employees in a fast paced, continuously changing and people-orientated environment - organising and running Field Trips - school workshops and camps

Product Consultant for the Apple Online Store

- directed 120+ multimedia events, film festivals, education programmes & workshops including scheduling and resource planning, recruiting of volunteers, marketing, budget management up to and above 60.000EUR, customer and visitor relationship management, team and vendor management and public brand representation

Dozentin für Medienqualifizierung für Erzieher/innen

Stadtkoordinatorin der Filmfestivals "ueber morgen" 2008 und "ueber macht" 2009 der Aktion Mensch. Organisation, Durchführung und Nachbereitung der Veranstaltungsreihe

Erstellung von Web 2.0-Anwendungen, z.B. MySpace, Blog ab Dez. 08: Förderanträge stellen für 2009