Dukagjin Nushi

•Set up and implemented new KYC processes and procedures •Country advisor on KYC quality standards, apply regulatory requirements and ensure regional improvements of client files. Supported and drove regulatory/ internal /external audit/ finding closure •In charge of organizing KYC Process improvements/new techniques and tool implementation •Prepared Feedback reporting locally and for the group •Advisor for CDD / EDD •KYC training for new joiners, customer relationship managers and officers

•Advice on client file assessments, communication in case of adverse news, PEP and sanction check •Maintain client files quality, ensure KYC standards are applied •Contact person on CDD and EDD implementation in First Line Monitoring for Customer Onboarding •Interact with other stakeholders to understand mistakes and lesson learned for file quality maintenance •Authority to grant loans up to 30K with approval of manager. Conduct loan assessment, financial reporting, applications and requirements.

•Monitored existing and new loans and prepared loan applications •Ensured data quality improvements as per compliance procedures •Organized annual networking events with customers.

•Change of responsibilities due to organizational restructuring •Moved into the banking services department with less responsibility for loan application assessment and management •Impetus to actively seek a challenge outside of the ProCredit organization.

•Responsible for the training of all Loan Officers in the capital region (approx. 150 people) for data quality, COB and loan applications •Ensured the client file is up to date in line with KYC, CDD standards •Independently analyzed customer applications and financial status •Supervised and monitored regional loan applications and portfolio •Coached and supervised Client Advisors on new products and services •Prepared reports for management on the regional loan portfolio and account management.

•Analyzed loan applications and financial status •Compiled and submitted credit documentation to the Credit Committee •Handled incidents and compiled and submitted incident reports to the responsible department •Collaborated with operational risk department regarding incident reporting.