Ekene Dennis

Supported Data center and enterprise infrastructure operations, resolving hardware, software and connectivity incidents, managed storage devices. Performed deployment and validation of Aruba Access Points, including configuration, signal strength analysis, and connectivity assurance. Performed break/fix on hardware and network equipment, identifying faulty components, replacing equipment where required, and working with technical teams to restore services. Used monitoring tools (Grafana) to identify and res

Performed end- to - end testing and validation of Aruba Access point, including configuration, signal strength analysis, and connectivity assurance to ensure optimal Wi-Fi and consistent network availability across designated areas.

2021-02 - 07/2025 IT Manager Castle Majestic Hotel LTD, Enugu • I provided expert-level support for end users, resolving their IT-related issues via email, phone, and in-person, identifying and fixing technical problems with network, hardware, and software systems. I deployed and maintained servers, network devices, software applications, Networked internet, and intranet access on all the computer systems. • Provided remote assistance using remote desktop tools to troubleshoot and fix software-related is

• Maintained network infrastructure and provided hands-on hardware/software troubleshooting. • Designed and implemented LAN/WAN infrastructure across 2 hotel branches, improving uptime. • Delivered tier-1 & tier-2 support for internal systems and hotel management software. • Led a 5-member IT support team and trained them on proactive monitoring and response strategies. • Improved security with firewall rules, VLANs, and IP CCTV, cutting breaches by 35% • Implemented ERP software, improving interdepartmenta

2019-12 - 2020-03 Operations Supervisor Paycom Nigeria Limited, Lagos • Developed and deepened relationships with customers, vendors, and internal stakeholders • Managed 50 customer calls per day • Supervised effective compilation and collection of information and data for decision making • Prepared regular reports, and perform audits on various operations, and evaluation processes as per business need reducing cost by 50% • Assisted customers with questions and problems to build brand loyalty and cultiv

• Directed a team of 5 engineers in revamping Wi-Fi infrastructure for over 100 users. • Supported transition of internal systems to Azure, enhancing scalability and performance • Achieved a 15% increase in network reliability through proactive monitoring

• Installed and configured computer systems and peripherals • Walked staff through recommended problem-solving steps • Resolved 10+ client issues every day using PC and mobile help • Trained users to work with new computer hardware or software • Documented changes, revisions, problems, and recommended solutions • Provided other team members and managers with information required for growth and productivity

• Installed, maintained, and upgraded over 300 Windows computers. • Provided technical support, ensuring smooth operation of all IT equipment. • Transitioned LAN setup to a campus-wide Wi-Fi network, enabling high-speed internet access for 1,000+ students

• Collected and scrutinized data to ensure accuracy and acceptability • Led a team of 20 data entry specialists to enter about 9,000 N-power batch B beneficiaries into the N-power Database • Researched and resolved issues regarding the integrity of data flow into databases. • Reviewed completed work for compliance with regulations. • Sent completed entries for evaluation and final approval.

• Provided technical support and ensured smooth working of all IT equipment • Installed, maintained, and upgraded more than 300 Windows computers • Networked and maintained computer systems of the institution • Installed, and configured hardware and software across all IT sections of the institution: Printers, scanners, and other computer peripherals • Designed and produced over 4,000 student ID card • Set up a computer lab and train students on the Jamb CBT exam

• Developed growth strategy, managed and retained relationships with existing clients, and increased new customer base by 70% • Identified and map out business strengths and customer need for decision making • Build market position by locating new business opportunities and closing deals • Developed and implemented favorable pricing structures balancing firm objectives against customer targets. • Reached out to potential customers via telephone, email, and in-person inquiries. • Devised effective marketing,

Customer service, Bulk cash confirmation, instrument verification, and confirmation

Networking and System Administration Incident Response Threat detection and vulnerability management Firewall

security