Eliezer Z Roman

Support internal end-user community. Help resolve software and hardware issues, desktop and mobile. Develop innovative new solutions to user problems. Support office technology platforms, wireless and wired networks, conference room technology, security systems, automation systems, and AV streaming technology. Diligent in ensuring support tickets are closed. On-boarding/off-boarding using AD tools, user setup of mailboxes, phones, etc. Imaging of hardware using industry standard tools.

Network design and support for external broadcast, professional sports, college, university, and corporate clients. Projects included MN State Capitol, MN Vikings Stadium, and Atlanta Braves. NAS/SAN, switches, routers, firewall, VPN, setup and configuration. Internal IT support for company staff, including mobile devices/desktop/laptop staging and imaging, Active Directory, Exchange, Office 365, application setup, and troubleshooting. Project management, account management and client fulfillment.

Improved company’s network and setup to meet company’s needs and industry best practices. Implemented local workgroup and file sharing, WiFi, firewall security, and backup routine. Supervisor and coordinator to 18 employees, including hiring, termination and disciplinary actions. Inventory, warehouse and quality control. Scheduling, invoicing and customer service rep.

Technical phone support for REGIS hair salons located across the US, Puerto Rico, and Quebec. Diagnosed and resolved a variety of POS system, software, and hardware issues. Remote support, password resets, and command-line configuration.

First point of contact for in-house network/IT related issues in a Linux environment. Employee workstation and printer setup, support, maintenance and troubleshooting. Promoted from Warehouse Tech to Service Coordinator after 10 months. Worked closely with technicians, customers, sales and parts departments to make sure different jobs were completed in a timely and professional manner. Scheduling and Invoicing.

Windows XP/Vista/7/8/10/Server2008R2/Server2012, and Linux. TCP/IP (Ethernet), hardware, software, network operating systems, troubleshooting, security, and Cisco routers.