Elisabeth Ogris

- In charge of a team accustomed to handling tasks independently - Boosting team performance, meeting KPIs, and improving quantity and quality - Introducing new training schedules, enhancing system efficiency, and optimising ticket handling for smoother partner communication - Successfully prepared the team to handle double the volume of tickets within a week without additional resources

- Led a team of 7 service agents in a high-pressure situation following an audit - Fostered strong teamwork and implemented changes for improved performance in the prioritisation of the audit findings over the daily business - Delved into the unfamiliar subject matter of AML

- Self-Care: Prioritising self-care as a parent extends to enhancing work-life balance professionally. - Conflict Resolution: Navigating family conflicts can sharpen your conflict resolution skills, vital in your career. - Communication Skills: Effective communication with children can enhance overall communication abilities for work.

- Established and led two new remote teams, overseeing recruitment and training - Managed market-specific differences in training and work requirements - Successfully led projects to ensure business partner support and revamp market-specific support websites

- Resilience: Parenthood's challenges can foster resilience, a valuable trait in the professional realm. - Stress Management: Childcare stress teaches valuable stress management, applicable in any profession. - Adaptability: Parenting's unpredictability cultivates adaptability, useful for adjusting to evolving work scenarios.

- Managed a team of 7 Service Agents responsible for communication with business partners - Ensured high-quality communication with partners and reported daily performance numbers - Led projects to streamline workflow and improve interdepartmental collaboration

- Led a team overseeing daily operations and work scheduling - Collaborated with other departments to improve workflow and collaboration - Managed communication with external debt collection agencies - Initiated projects to enhance efficiency and performance within the department

- Managed debt collection for the DACH market, handling calls and emails with empathy and composure - Successfully negotiated payment plans tailored to individual debtors' situations, prioritising customer satisfaction - Actively participated in meetings, contributed improvement ideas, and identified workflow enhancements

Courses in international and comparative education, educational planning and development, social research methods