Elizabeth Velásquez

•Managed a key supplier portfolio at Montredo, overseeing daily purchasing operations. •Negotiated favorable commercial conditions to optimize procurement costs. •Collaborated with the Procurement Team to implement supply policies. •Provided support to internal stakeholders to ensure smooth operations.

•Managed customer reservations based on individual requirements and budget constraints. •Checked availability of accommodation and transportation for desired travel dates. •Provided detailed information on pricing, policies, and travel options to assist customers in decision-making. •Processed payments and ensured accurate booking confirmations. •Handled booking modifications and cancellations while maintaining customer satisfaction.

•Provided carrier and cellphone service information, ensuring customers understood available plans and features. •Assisted customers with troubleshooting technical issues and resolving billing inquiries. •Handled customer complaints and escalations with a solution-oriented approach. •Maintained detailed records of customer interactions using CRM tools. •Worked in a fast-paced environment, meeting daily performance and quality targets.