Ella Haimakainen

• Supporting upper management in project work, everyday business, and strategic matters • Independently preparing for and following up appointments, presentations, global meetings and IT project events • Maintaining resource planning and creating presentations for a large-scale project • Completing all administrative and organisational tasks • Acting as a process expert for SAP Concur (expense claims and travel bookings)

• Maintain merchandise displays, ensuring strategic placement of products to maximize purchases • Stock, replenish, and organize inventory

• Financial management • Office tasks (e.g. filing, copying, arranging business travel details, managing calendars) • Marketing and sales (e.g. keeping up customer relations, gathering customer data, producing marketing materials) • Handling customer registrations • Updating Facebook, LinkedIn, and company websites • Updating course materials and writing newsletters • Customer service in English and Finnish

• Global Education Experience • Strategy planning to develop inbound and outbound mobility

• Following operational procedures for cash handling, health, and safety to ensure the well-being of self, other staff, and customers • Working under pressure in a fast-paced environment • Confident when making tough decisions or dealing with difficult situations

• Summers: 2014, 2015, 2017, 2018 & 2021 • Assisted customers with locating and choosing merchandise in any store department • Handling the cash registers, organizing inventory room, labeling products, and unloading merchandise