Peter Saad

Fähigkeiten und Kenntnisse

Office Administration
Accounting
Patient Experience
Patient Safety
PowerPoint
Amadeus
Amadeus GDS
Problem Solving
Apartments
Project Management
Arabic
Prospect
Call center
Public Relations
Communication
Public Speaking
Complaint Management
Quality Control
Contact Centers
Quality Patient Care
Sales & Marketing
CRM
Salesforce.com
CRM System
Short Films
Social Media
Customer Experience
Social Media Marketing
Customer Relationship Management (CRM)
Customer Satisfaction
Strategic Planning
Customer Service
Team Leadership
Customer Service Systems
Team Management
Customer Support
Team Motivation
Customer-focused Service
Data Entry
Teamwork
Decision-Making
Training
E-Commerce
Translation
Employee Training
Volunteer Training
English
Windows 7
Film Editing
Working Experience
Finacle
Working with Brokers
Finance
Written Communication
Financial Accounting
Global E-Commerce
Healthcare
Healthcare Compliance
Healthcare Management
ICDL
KYC
Leadership
Logistics Management
Management
Marketing
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft Word
Negotiation

Werdegang

Berufserfahrung von Peter Saad

  • Bis heute 1 Jahr und 9 Monate, seit Juli 2024

    Senior Patient Care Specialist

    Burjeel Holdings

  • 11 Monate, Aug. 2023 - Juni 2024

    Quality Assurance Coordinator

    InstaShop

    • Helped users resolving their complaints through emails, chat, calls, resolving it to make sure the service is running perfectly without any failures and orders getting delivered. • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes. • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues. • Managed to resolve over 80-100 cases/customer calls, emails per day.

  • 2 Jahre, Juli 2022 - Juni 2024

    Quality Assurance Associate

    InstaShop

  • 1 Jahr und 1 Monat, Juli 2021 - Juli 2022

    Customer Service Ambassador

    Dubai Properties (DP)

    Issuing Permits for property owners to obtain a document to (move-in, out permits). • Implemented customer follow up to uphold service standards. • Managed over 50-80 customer calls, emails per day.

  • 2 Jahre, März 2019 - Feb. 2021

    CS | Escalations Associate

    Amazon

    Assisting customers about their shipments, solving the issues they facing regarding shipping, damaged shipments providing excellent customer service following up customer CSAT Quality journey. • Delivered exceptional customer service by proactively listening to concerns and answering questions. • Improved customer service experiences to facilitate organic growth and loyalty.

  • 1 Jahr, Feb. 2018 - Jan. 2019

    Trainee

    ALEXBANK

    Trained On Customer Service And Non-Cash.

Ausbildung von Peter Saad

  • 2014 - 2018

    Bachelor's degree

    Advanced Academy

  • 3 Jahre und 7 Monate, 2011 - Juli 2014

    High School

    Gamal Abd el Naser

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