Peter Saad

• Helped users resolving their complaints through emails, chat, calls, resolving it to make sure the service is running perfectly without any failures and orders getting delivered. • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes. • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues. • Managed to resolve over 80-100 cases/customer calls, emails per day.

Issuing Permits for property owners to obtain a document to (move-in, out permits). • Implemented customer follow up to uphold service standards. • Managed over 50-80 customer calls, emails per day.

Assisting customers about their shipments, solving the issues they facing regarding shipping, damaged shipments providing excellent customer service following up customer CSAT Quality journey. • Delivered exceptional customer service by proactively listening to concerns and answering questions. • Improved customer service experiences to facilitate organic growth and loyalty.

Trained On Customer Service And Non-Cash.