Elma Caklo

- Addressed any issues or concerns during the event to ensure the service ran smoothly and all guests were satisfied - Accommodated all guest requests to the highest standards, ensuring their specific needs were met, resulting in obtaining excellent feedback from returning clients and generating ongoing business - Collaborated with event coordinators, kitchen staff, and management to deliver high-quality dining experiences and uphold Hilton’s service excellence standards

- Oversaw recruitment, training, and management of interns and other volunteers for events and initiatives - Directed the planning and execution of club events, meetings, and large-scale campus activities with attendance of up to 60 students - Led a team of 3 interns to coordinate event logistics, delegate tasks, and ensure smooth operations

- Assisted in developing and executing marketing campaigns across social media, email, and campus outreach channels - Measured the success of organized events by tracking attendance data, analyzing post-event surveys, and compiling insights to improve future events - Managed the club’s website and social media platforms, regularly updating content and monitoring engagement to strengthen the club’s online visibility and reach

- Conducted competitive market research within the Sales & Marketing Department, analyzing hotel pricing, positioning, and market trends - Collected and analyzed competitor pricing data to identify pricing strategies and factors influencing rate changes - Researched changes in customer behavior and target markets following the pandemic and their impact on the hospitality industry - Provided competitive insights to support the Sales & Marketing team in understanding market dynamics and business