Emirhan Döngel

Angestellt, Senior IT Support Engineer, Udemy
İstanbul, Türkei

Fähigkeiten und Kenntnisse

IT support
Automation
Linux
Python
Prompt Engineering
Professional experience
Team work
Mentorship
Information technology
Customer Support

Werdegang

Berufserfahrung von Emirhan Döngel

  • Bis heute 7 Monate, seit Apr. 2025

    Senior IT Support Engineer

    Udemy

    Hybrid role: Senior IT Support - IT Systems Engineer - Embedded within the IT Engineering team, I assist in automation, integration, and infrastructure work on key systems such as Okta integrations, Google Workspace Administration, and Network Operations - Lead IT Support Operations as the sole IT Support team representative across Turkey offices - Lead IT execution of a new office from hardware selection to AP placement - Assist the teams (Procurement, NetOps) without local presence

  • 2 Jahre und 11 Monate, Juni 2022 - Apr. 2025

    IT Support Engineer

    Udemy

    - Engineered and maintained robust onboarding automations (Python, Okta, Workday, Gmail) that saved 100+ manual work hours and eliminated human error in account creation across the user lifecycle - Assisted critical compliance and security reporting tasks (1Password) - Achieved 150+ computer-in-stock verifications per hour by creating helper scripts (SnipeIT, JAMF) - Provided white-glove, first-line support to 150+ users across multiple Turkish offices

  • 2 Jahre und 3 Monate, Apr. 2020 - Juni 2022

    IT Support Specialist

    Udemy

    - Served as the sole IT support owner for the Turkey offices through a period of rapid growth, supporting remote and on-site users across all departments - Led and executed a full, end-to-end IT office relocation and buildout for the Ankara office, managing all aspects from vendor coordination and network design to AV ystems and endpoint deployment, achieving the transition with zero downtime. - Acted as a technical liaison for global teams (e.g., Network Engineering) that lacked a local presence.

  • 1 Jahr, Mai 2019 - Apr. 2020

    R&D Engineer

    Temsa Global

    - Deployed and managed a Linux-based telemetry data system on Google Cloud for prototype electric vehicles, utilizing Splunk for real-time monitoring - Led IT infrastructure and SAP authorization management within the R&D Department - Contributed in design of commercial and fully electric vehicles as an R&D Engineer

  • 3 Jahre, Juni 2016 - Mai 2019

    IT Engineer

    Temsa Global

    - Built a custom, GPU-accelerated Linux Virtualization Host (KVM, NiceDCV) from the ground up to support critical R&D Workflows for CATIA and AutoCAD - Provided IT Support for the Adana plant and offices in Istanbul and Germany - Created and maintained automated workflows on eBA - Performed SAP administration

  • 3 Jahre und 10 Monate, Sep. 2012 - Juni 2016

    R&D Engineer

    Temsa Global

    - Designed wiring and control algorithms for commercial vehicles, including fully electric vehicles from design to prototype stage - Spearheaded the "Key User Initiative" for R&D Department, managing IT related tasks within the R&D Department from SAP authorization request approvals to license management - Created TemsaWiki (a MediaWiki instance) and project management services (Redmine) on Linux systems

  • 2 Jahre und 10 Monate, Dez. 2008 - Sep. 2011

    Editor in Chief

    Datalab Yayıncılık

    - Starting as an independent contributor, created highly technical and in-depth reviews, guides, and analytical articles on Information Technology hardware and software, including engineering samples from Intel, NVIDIA, AMD, and pre-release operating systems from SLES, Microsoft - Produced news content daily - Managed editorial content, leading a team of freelance writers and editors - Created video content and acted as a co-founder of TeknoSeyir, a popular podcast channel

Sprachen

  • Türkisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

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