Erhan Ceylan

• Delivering Change Requests by the customer to satisfy maintenance requirements. • Learning to increase the efficiency and usability of the environment. • Creating solutions in Salesforce to be complaint with GDPR. • Managing developer team to satisfy customer needs. • Delivering Salesforce Solutions in terms of Epics. • Owning Detailed Design Documents and communicating with the client to offer solutions and document it properly.

• Worked as a Business Analyst to satisfy customer needs with developer team. • Independently analyzed, solved, and corrected issues in real time, providing problem resolution end-to-end. • Provided information by answering issues and requests. • Operated the system database with SQL. • Managed ipk.adimadim.org which is a non-governmental organization.

Performed statistical analysis via Minitab, R and Matlab and presented it to managers for the project called ICAN which is a noisy text processor. Found solutions for specific problems with data mining. (Weka used)

Created and executed test cases to ensure that the application or technical environment met the requirements (technical, functional, and user interface) Assisted the technical team during implementation phase Conducted an annual process maturity evaluation and appropriate external benchmark studies of best practices to develop a plan to enhance the process capabilities of the business unit. Reported the test results and discussed the status of bugs and changed requests with the development team