Eva Csipan-Balla

- Manage performance of 15 BGC team members and a team leads via coaching and development plans - Act as a first point of contact for the vendor processing Screening Services in EMEA region - Build up processes for new launches, train team members accordingly - Regularly review and analyze key metrics across businesses, countries - Remotely build the Screening Services hub in Dubai, train and lead the team members remotely

proactively work to ensure a harmonized testing process for all CoE countries - drive and support the implementation of center wide objectives - perform SOX (Key Controls) testing on HR processes for IBM Italia S.p.A. - support audit requests arriving to the CoE - provide measurement reports & testing results for country and global process owners

GTS – ITS pricing and contract creation for sales colleagues in Italy - distribution of the work within the team as a focal point - manage and take ownership of escalated customer situations following defined management processes - manage to gain new scope with the required knowledge to handle the new cases