Evren Yilmaz

Bis 2024, Customer Excellence Manager, CMA CGM
Istanbul, Turkey

Skills

Communication skills
Complaints Processing
Consulting
Controlling
Customer Experience Management
Customer Relations
Customer Support
Customer care
Customer inquiries
Customer service
Dispute Resolution
English Language
Export
Import
KPI Dashboards
Lean Six Sigma
MS Office
Management
Microsoft Excel
Office Management
Project Management
Qlik Sense
Qlikview
Quality Management
Reporting
Reports
SAP
Salesforce
Team work
sap
Customer orientation
Organizational skills

Timeline

Professional experience for Evren Yilmaz

  • 2 years and 9 months, May 2021 - Jan 2024

    Customer Excellence Manager

    CMA CGM

  • 5 months, Apr 2017 - Aug 2017

    Customer Service Manager

    MOL Europe BV

  • 3 years and 7 months, Jun 2012 - Dec 2015

    Credit and Treasury Manager

    Maersk Line

  • 2 years and 10 months, Sep 2009 - Jun 2012

    Disputes Manager

    Maersk Line

  • 2 years and 2 months, Aug 2007 - Sep 2009

    Customer Service Supervisor

    Maersk Line

  • 5 years and 5 months, Apr 2002 - Aug 2007

    Customer Service Agent

    Maersk Line

Educational background for Evren Yilmaz

  • 5 years and 5 months, Sep 1994 - Jan 2000

    Statistics

    Hacettepe University

Languages

  • Turkish

    First language

  • English

    Fluent

  • Italian

    Basic

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