Ezgi Biçer

- Coordinated “Webtrekk” analytics dashboard, managing data tracking & interpretation for business reporting. - Supported agile e-Services via Jira & ServiceNow, facilitating collaboration between IT, partners & global stakeholders. - Managed translation, documentation & test execution for the EMEA customer portal, ensuring quality delivery. - Gained knowledge of aftermarket operations & e-Services through workflow observation.

Within the scope of the Ministry of Education plan and program, I volunteer as a mathematics tutor at "Okul Destek Derneği (School Support Association)" for 2 hours a week to 7th grade children from all over Turkey who are willing to receive mathematics support.

- Usage of SAP Hybris hMC/CMS, flexible search query (SQL syntax), and also familiarity with Graylog and Grafana, - Business Analysis and Testing of E-Commerce (Web & App) Technologies, - Work-Flow diagrams (MS Visio), Business Impact Analysis, - Insights about Low Code/No-Code and RPA, - Agile Project Management (tools: Jira, Trello).

Online Art Workshop activity volunteer for children with 8 different activities.

- Analysis of B2C and B2B dynamics, E-Commerce Technologies processes, - Conducting research in the retail industry and engaging in field trips to explore areas such as the dark room, retail layout, warehouse, and supplier operations, - Utilizing Google Analytics for data analysis purposes.

- Executing essential tasks aligned with OKRs, KPIs, and Agile methodology, - Using Miro and MS Planner for platform management, - Refining and translating fresh training materials within the academy system using MS Excel.

Design Project which is about Shelf Space Allocation and Layout Optimization in Retail Management was carried out with the Retail Capacity Planning Department.

- Implementing Value Stream Mapping, conducting time studies, and Overall Equipment Effectiveness studies on specific lines within the further processing production segment, - Utilizing regression analysis for production estimation and applying ABC analysis to sales data, - Exploring the principles of Kaizen and lean manufacturing methodologies.

Honours Degree: 3.15/4 Graduation Design Project: Shelf Space Allocation and Layout Optimization in Retail Management in cooperation with LC Waikiki

I studied at Istanbul Technical University, Faculty of Architecture, Department of Industrial Design for a year. I dropped out of the department with high gains in 2019 by using my privilege to undergraduate transfer in ITU with the high GPA I made. High Honor Degree: 3.69/4