Felipe Pedreira Silva
Skills
Timeline
Professional experience for Felipe Pedreira Silva
- Current 2 years and 1 month, since Nov 2023
Customer Support Specialist
Microsoft Corporation
Provided outstanding support for Microsoft products, resolving technical issues via phone, email, and chat. Assisted in troubleshooting software and hardware, ensuring effective solutions. Demonstrated expertise in Microsoft applications, guiding users through features. Collaborated with teams to resolve complex issues, enhancing customer satisfaction. Maintained detailed records of interactions, improving knowledge base. Consistently met performance metrics like response time and customer satisfaction.
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