Felipe Pedreira Silva

Berufserfahrung von Felipe Pedreira Silva

• Bis heute 11 Monate, seit Nov. 2023

  Customer Support Specialist

  Microsoft Corporation

  Provided outstanding support for Microsoft products, resolving technical issues via phone, email, and chat. Assisted in troubleshooting software and hardware, ensuring effective solutions. Demonstrated expertise in Microsoft applications, guiding users through features. Collaborated with teams to resolve complex issues, enhancing customer satisfaction. Maintained detailed records of interactions, improving knowledge base. Consistently met performance metrics like response time and customer satisfaction.