Flavio Cimbalo

Webgenesys S.r.l, Italy, in order to support their need to better assess and develop the customer base, identified new customer needs, increased the customer base by 16% CXB HUB Partners - London for their Customers Excellence Programs projects (Sabbatical: Travelled extensively; engaged in executive courses as well as German courses)

Responsible for 30 markets in EU & Asia; > CHF 1m budget; managed up to 50 people in various projects: Customer Research • Lead market related projects resulting in an increase of 25% of the digital channels turnover and savings of EUR 1.5 million Insight • Indication of the most relevant areas for business development and marketing investments • In charge of the delivery of a best in class digital platform in order to enhance brand and customer experience

Responsible for 12 markets in Europe > Euro 400K budget; managed up to 20 people in various projects • Coordination and execution of the research plan across Europe • Competitive & Market insight analysis and dashboards production/maintenance • Megatrends analysis and indication of relevant areas resulted in a 15% increase of the customer base • Development and maintenance of panels across Europe

Responsible for 12 markets in Europe > Euro 300K budget; managed up to 20 people in various projects Developed, established and integrated successfully a new market research process across Europe in a new regional organization. Responsible for the research plan and execution

• Developed, controlled & monitored key performance indicators and relevant market trends • Regularly carried out competition and market positioning analysis (price & product) • Took over project lead for RS Italy in the process analysis and feasibility study for the change management in an ERP (SAP) environment; as a consequence ERP (SAP) has been introduced in several European operating companies of Electrocomponents with a starting budget of 20m £

Developed the market and exceeded market share by 35% in two years Responsible for national corporate customers development

• Managed the kick-start and the development of a new company in the Geographic Information System (GIS) technology, a software services oriented company • Developed an impressive business plan and therefore obtained major funds of the European Community for new start-up companies in IT technology – EUR 100K

Managed sales for hardware and software solutions in educational markets