Folkert Bosl

Specialization: Desktop/Shell and Applications - Performance and Dump Analysis | Interface between our Support Division and our Product-Group/Servicing Division | Bug work - collaborate and work on bugs and improvements with the developers (GitHub) | Prepare and hold assessments and interviews | Create and hold workshops and trainings | Mentor and coach | Instrument and test | Solve the most complex and in-depth escalated problems | 24/7 for code-analysis related tasks. | Support, train and guide customers

Specialization: Desktop/Shell and Applications - Performance and Dump Analysis | Interface between our Support Division and our Product-Group/Servicing Division | Junior Escalation Engineer + preparation of assessments and interviews, mentoring and coaching, instrumenting and testing

Specialization: BaseOS - Base Operating Systems, Windows Phone | Third Level Support | Support Escalation Engineer + working on reported Bugs, Link to the Servicing Division and the Product-Group

Specialization: BaseOS - Base Operating Systems | Second Level Support | Senior Support Engineer + working on escalations, delivering workshops and trainings, liaising with other specializations and devisions

Specialization: Setup and Deployment, Server Operating Systems | First Level Support | Support Engineer + Working on complex problems, doing health-checks on customer environments and guiding newbies.

Specialization: Setup and Deployment | First Level Support | Working with ITIL conform Ticketing System to solve customer problems

System- and Networkadministrator / IT-Allrounder | Windows/NT-Server Administration | Netware-Server-Administration | Domain- und Benutzerverwaltung | Clientadministration | Software- und Betriebssystemverteilung (Netinstall+Eigenentwicklung) | Notes Server und Clients Benutzersupport | Windows + Office Backup/Restore, Desaster-Recovery | Einrichten und Verwalten von Telekommunikationsdiensten, wie Ferneinwahl/Fax | Netzwerkadministration inkl. Cisco und Linux Firewall