Francesco Cerrano

- Evaluated the quality level of 350+ CS interactions per quarter, with a 100% on time delivery rate. - Coached 4 teams and lead them to a 92% or higher quality score, through team facilitation and workshops, individual coaching, reports and presentations delivery to internal stakeholders. - Lead the project team in running an employee recognition program. - Coordinated an employee reintegration project. - Introduced Scrum practices and ceremonies acting as Scrum Master.

- Quality evaluation of 300+ CS interactions per quarter. - Supported 3 teams through individual and team coaching, reports and presentations delivery to internal stakeholders. - Coaching of new hires to full integration within the quality framework and guidelines. - Increased Berlin alignment score to more than 90% coordinating calibration projects with sites in EMEA and leading the implementation in Berlin. - Assisted the project team within the employee recognition program.

- Provide B2B support to partners with the content and marketing of their account ensuring a customer centered approach. - Troubleshoot errors with problem solving approach and escalate them when necessary - Liaise between company strategies and partners needs. - Support partners on increasing their sales tailoring ad-hoc strategies.