Francesco Griguolo

Lead the ICT department, which provides and operates omnichannel technology solutions for the UniCredit Group - Accountable for the local Service Management governance function - Day-to-day technical guidance - Lead Service Integration initiatives - Ensure compliance of the application ecosystem to cyber security policies - Oversee external vendors - People management - Budget management

Led a team of engineers responsible for operating the digital customer experience platform through which the UniCredit group banks HypoVereinsbank and Bank Austria served their retail and small-medium enterprise customers.

Supported Product Management vision by creating solution governance and designs for a reference architecture. - Supported pre-sales stages for new business opportunities - Educated a variety of teams unfamiliar with specific technology - Advised project management offices as Lead Architect.

Provided technical guidance as subject matter expert for a major long term project of implementation and evolution of one of the UK's largest multi-vendor contact centre platforms for the business transformation of a fully digital retail bank. Supported 4 project managers and a project director simultaneously for 24 months.

Design and development of British Gas Residential communication platform. • Cut down by 20% the early-life incident rate by actively promoting knowledge transfer between Dev and Ops teams. • Enabled the automated voice application used by British Gas customers to self-serve their dual-fuel tariff account.

System design, development and maintenance of complex unified communication platforms for major organizations.