Frank Bradley

- Social Media tools training. Includes running regular webcasts, producing instructional videos. - Create awareness among employees of how Social Media can improve communication and collaboration. Encourage people to reduce their reliance on email. - Manage internal Social Media community, includes posting to team blog, posting & responding on our internal Social Networks i.e Oracle Connect & OraTweet. - Maintaining the content on our guide to Social Media. - Responding to requests from internal groups

responsible for the infrastructure behind the EMEA Knowledge Management program. This involved supporting a team of Portal Managers from each country to make sure they were utilising the tools correctly and were aware of the latest developments. Also worked with the global owners of KM tools to ensure that EMEA's interests were represented.

Responsible for the Customer Data Quality (CDQ) project in the EMEA (Europe, Middle East & Africa) region. Supported country level CDQ specialists, and represented the interests of EMEA on the global CDQ governance board.

Worked on a short term development project. We were building a property search tool, for the Irish Times Newspaper. My role was to write SQL and PL/SQL code that would be then used by the Java Development team to complete the tool.

Worked on numerous client facing customer projects mostly around the company's CRM product. A major project was working in mobile operator ESAT Digifone, where I worked on the design and execution of the data conversion and cleansing aspects, extracting data from the billing system onto a churn management campaign system.

A contract position where I was responsible for developing the IT strategy within Keith Prowse – a seller of tickets to major attractions around the world. Involved understanding the company’s in house reservation system and making IT recommendations to the Operations and Managing directors.

Part of degree sandwich course, the main duties involved were SQL programming on the company’s Teradata database. It was my job to run SQL queries against this database in order to help the marketing department find their required information. I was also involved in a major segmentation project in which we were segmenting our entire customer base in order to provide better targeting of products/services.

A 3-month contract in a major clothing supplier for M&S, Dunnes, BHS etc. I was involved in the systems analysis and logical design of a knitting plan database for the production control department. My job involved gathering business requirements, data flow diagramming, creating data structures and data relationships through use of SSADM.

Areas studied included information systems development (incorporating SSADM), strategic IS planning, relational database management systems. For my final year dissertation I looked at the development of a customer contact strategy using datawarehousing in my placement company GUS Home Shopping.