Frank Dijkstra

First contact for customers post sales. Responsible for driving adoption and maximise value out fo the investment made by the customer

Customer Success Management for the Benelux region

Cross Pillar - Customer Success Manager for Strategic Accounts

Customer for Life Programme

Project Management Process Improvement

Various IT Strategy, Governance/Process Improvement roles. Developing product market combinations. Flying Squad Assignments (Short Expert advice trajects all over the world).

Implementing Change Management into a global Organisation. Assess the current situation and the desired process as well as controls. Setting up a plan for implementation per country. Train the countries in the process.

Supporting bids Develop Service Offering: Sustainable Cost Reduction

In this assignment I worked on (ITIL) Process improvement and the selection of a suitable Helpddesk Tool.

Working as a Process Improvement Consultant at the EPS project.

Working as a Process Improvement Consultant at the EPS project.

Improving Service Desk processes for a major pharmaceutical company

Managing a team of incident and problem managers. Improving Incident and Problem Management processes. Integrating new services. Leading a team of knowledge managers. Improving knowledge management proces. Customer HM Revenue & Customs (ASPIRE project)

Problem Management for "Rijkswaterstaat" (Government)

Improving Functional Manegement Processes for the Dutch Railways. Project Coordinator.

Implementation of Functional Applications management processes according to BiSL

Change Co-ordinator Functional Application Support

Application support for Service and Asset Management tooling