Frank Dijkstra
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Frank Dijkstra
- Bis heute 1 Jahr und 9 Monate, seit Sep. 2023
Strategic Sales Lead
Alterset d.o.o.
- 4 Jahre und 7 Monate, Dez. 2017 - Juni 2022
Teamlead Customer Success
Okta
First contact for customers post sales. Responsible for driving adoption and maximise value out fo the investment made by the customer
Customer Success Management for the Benelux region
Cross Pillar - Customer Success Manager for Strategic Accounts
- 1 Jahr und 9 Monate, Okt. 2013 - Juni 2015
Customer Success Manager
Citrix Systems GmbH
Customer for Life Programme
- 1 Jahr und 8 Monate, Feb. 2012 - Sep. 2013
Project Manager
Capgemini Germany
Project Management Process Improvement
- 5 Jahre und 1 Monat, Feb. 2007 - Feb. 2012
IT Stategy Consultant
Capgemini The Netherlands
Various IT Strategy, Governance/Process Improvement roles. Developing product market combinations. Flying Squad Assignments (Short Expert advice trajects all over the world).
- 7 Monate, Juni 2011 - Dez. 2011
Process Improvement Consultant
Royal Bank of Scotland
Implementing Change Management into a global Organisation. Assess the current situation and the desired process as well as controls. Setting up a plan for implementation per country. Train the countries in the process.
- 2 Monate, Apr. 2011 - Mai 2011
Bid team, Service Offering Team
Capgemini The Netherlands
Supporting bids Develop Service Offering: Sustainable Cost Reduction
- 2 Monate, März 2011 - Apr. 2011
Process Improvement Consultant
ASICS
In this assignment I worked on (ITIL) Process improvement and the selection of a suitable Helpddesk Tool.
Working as a Process Improvement Consultant at the EPS project.
Working as a Process Improvement Consultant at the EPS project.
- 3 Monate, Aug. 2010 - Okt. 2010
Process Improvement Consultant / Programme Manager
Capgemini Poland - Shire Project
Improving Service Desk processes for a major pharmaceutical company
- 1 Jahr und 1 Monat, Juli 2009 - Juli 2010
Streamlead South and Ex-C&E (Incident Mgt; Problem Mgt 6 Knowledge Mgt)
Capgemini UK - Aspire
Managing a team of incident and problem managers. Improving Incident and Problem Management processes. Integrating new services. Leading a team of knowledge managers. Improving knowledge management proces. Customer HM Revenue & Customs (ASPIRE project)
- 7 Monate, Jan. 2009 - Juli 2009
Problem Manager
Capgemini The Netherlands
Problem Management for "Rijkswaterstaat" (Government)
- 8 Monate, Juni 2008 - Jan. 2009
Process Improvement Consultant/Project Coordinator
Nederlandse Spoorwegen
Improving Functional Manegement Processes for the Dutch Railways. Project Coordinator.
- 5 Monate, Feb. 2008 - Juni 2008
Process Improvement Consultant
ICTU
Implementation of Functional Applications management processes according to BiSL
- 1 Jahr und 1 Monat, Apr. 2007 - Apr. 2008
Change Co-ordinator/Functional Application Support
Organon
Change Co-ordinator Functional Application Support
- 9 Monate, Aug. 2006 - Apr. 2007
Application Support
Rabobank
Application support for Service and Asset Management tooling
Sprachen
Deutsch
Gut
Englisch
Fließend
Niederländisch
Muttersprache
Spanisch
Grundlagen
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