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Frank Reimesch

Employee, Head of Customer Experience Management (International), MediaMarktSaturn

Ingolstadt, Germany

Skills

Timeline

Professional experience for Frank Reimesch

  • Current , since Jan 2017

    Head of Customer Experience Management (International)

    MediaMarktSaturn

    Customer Care & Customer Experience Management Optimierung der Customer Journey und Customer Touchpoint Management Ausbau digitaler Kundenservice, Internationaler Rollout des NPS Modells, Customer Insights durch Monitoring- und Analyse aller Kundeninteraktionen, Einführung von neuen Sales Initiativen (Cross- & Upselling) in der direkten Kundenbetreuung zur Steigerung des Multichannel Umsatzes

  • 11 months, Feb 2016 - Dec 2016

    Head of CRM Operations (International)

    MediaMarktSaturn

  • 4 years and 11 months, Mar 2011 - Jan 2016

    Head of Customer Service Management (International)

    MediaMarktSaturn

  • 1 year and 6 months, Oct 2009 - Mar 2011

    Head of Customer Care (International)

    MediaMarktSaturn

  • 2 years and 6 months, Apr 2007 - Sep 2009

    Head of CRM Technology

    Sky Deutschland GmbH (ehemals Premiere Fernsehen)

  • 2 years, Apr 2005 - Mar 2007

    Senior Manager CRM Inbound

    Sky Deutschland GmbH (ehemals Premiere Fernsehen)

  • 1 year and 4 months, Dec 2003 - Mar 2005

    Senior Projektleiter IT

    Sky Deutschland GmbH (ehemals Premiere Fernsehen)

  • 1 year and 8 months, Jun 2002 - Jan 2004

    Business Consultant bei Beta Film GmbH

    Beta Film GmbH

  • 1 year, Jan 2003 - Dec 2003

    Senior Key-Account Manager

    Trurnit Gruppe (ehemals successnet AG)

  • 1 year and 4 months, Mar 2001 - Jun 2002

    Service Development Manager

    TAK (Thomson & Microsoft-JV)

  • 9 months, Jul 2000 - Mar 2001

    Teamlead Multimedia und Web-Development

    Kirch New Media AG (Kirch Media Group)

  • 1 year and 9 months, Oct 1998 - Jun 2000

    Internet-Entwickler und Multimedia-Designer

    Sport1 GmbH (ehemals „Deutsches Sport Fernsehen“ DSF)

Educational background for Frank Reimesch

  • Fachhochschule München

    Photogrammetrie

Languages

  • German

    First language

  • English

    Fluent

  • Spanish

    Basic

Wants

Interests

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