Premium
Frank Reimesch
Employee, Head of Customer Experience Management (International), MediaMarktSaturn
Ingolstadt, Germany
Timeline
Professional experience for Frank Reimesch
Current , since Jan 2017
Head of Customer Experience Management (International)
MediaMarktSaturn
Customer Care & Customer Experience Management Optimierung der Customer Journey und Customer Touchpoint Management Ausbau digitaler Kundenservice, Internationaler Rollout des NPS Modells, Customer Insights durch Monitoring- und Analyse aller Kundeninteraktionen, Einführung von neuen Sales Initiativen (Cross- & Upselling) in der direkten Kundenbetreuung zur Steigerung des Multichannel Umsatzes
11 months, Feb 2016 - Dec 2016
Head of CRM Operations (International)
MediaMarktSaturn
4 years and 11 months, Mar 2011 - Jan 2016
Head of Customer Service Management (International)
MediaMarktSaturn
1 year and 6 months, Oct 2009 - Mar 2011
Head of Customer Care (International)
MediaMarktSaturn
2 years and 6 months, Apr 2007 - Sep 2009
Head of CRM Technology
Sky Deutschland GmbH (ehemals Premiere Fernsehen)
2 years, Apr 2005 - Mar 2007
Senior Manager CRM Inbound
Sky Deutschland GmbH (ehemals Premiere Fernsehen)
1 year and 4 months, Dec 2003 - Mar 2005
Senior Projektleiter IT
Sky Deutschland GmbH (ehemals Premiere Fernsehen)
1 year and 8 months, Jun 2002 - Jan 2004
Business Consultant bei Beta Film GmbH
Beta Film GmbH
1 year, Jan 2003 - Dec 2003
Senior Key-Account Manager
Trurnit Gruppe (ehemals successnet AG)
1 year and 4 months, Mar 2001 - Jun 2002
Service Development Manager
TAK (Thomson & Microsoft-JV)
9 months, Jul 2000 - Mar 2001
Teamlead Multimedia und Web-Development
Kirch New Media AG (Kirch Media Group)
1 year and 9 months, Oct 1998 - Jun 2000
Internet-Entwickler und Multimedia-Designer
Sport1 GmbH (ehemals „Deutsches Sport Fernsehen“ DSF)
Educational background for Frank Reimesch
Fachhochschule München
Photogrammetrie
Languages
German
First language
English
Fluent
Spanish
Basic