Robert Kellner

Premium

Angestellt, Associate Partner - Artificial Intelligence, IBM Deutschland GmbH

Frankfurt am Main, Germany

Skills

Kundenservice
Customer Service
Call Center
Contact Center
Customer Service Automation
Multi-Channel
Omni-Channel
Digitale Transformation
Customer Experience Management
Gartner Magic Quadrant Leader
SAP zertifiziert
Callcenter
Customer Care
Customer Relationship Management (CRM)
Oracle
Cisco Solution Plus
Multichannel
Omnichannel
Cloud
Software as a Service (SaaS)
Knowledge Management
Knowledge Base
Wissensdatenbank
Case Based Reasoning (CBR)
360° Sicht auf den Kunden
Customer Journeys
Customer Interaction Hub
Customer Engagement Hub
Customer Service Strategie
Social Media Management
Email Management
Chat
Video Chat
Web Self Service
Analytics
Cobrowse
Communication Center
E-Mail Response Management
Vertriebsmanagement

Timeline

Professional experience for Robert Kellner

Educational background for Robert Kellner

  • Ludwig-Maximilian-Universität München

Languages

  • German

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  • English

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