Fredrick Odhiambo

Company Owner

Project Manager accountable for Ericsson's profitability and responsible for customer satisfaction. System Integration of the following Ericsson products with Ericsson clients and 3rd parties - BSS - Revenue Manager, CBiO, BSCS ix R1 - R4 - OSS - Ericsson Network Manager, OSS-RC - Telco CRM - Customer Experience Management & Analytics - Ericsson Multimediation

Deployment/Implementation of Siebel CRM system in Czech Republic and Slovakia, a total of 15+ stores Definition of products and pricing structures Development of best practices Business solution documentation End to end delivery process optimisation End Users training

As a consultant, I was responsible for Communications, Risk Management & Analysis,RFX for Global Telecoms Optimization Program across all the business units. Gathering and Analysis of business requirements and solution design of a New Global Freight Forwarding solution to replace an EoF legacy system Delivery management of internal projects Review and performance analysis of SLAs and OLAs

Business and Functional requirements for a Convergent Next Generation Networks (NGN) services in Europe and the Emerging Markets (Russia, Serbia,Uganda and Congo) Sitronics Product Portfolio included: * FORIS Rating & Billing * FORIS NG Convergent Billing * FORIS RA Revenue Assurance * FORIS Provisioning * FORIS Mediation

Set up of a test management and tracking tool Creation and execution of test plans/cases. Client training and end user support

Preparatory studies for University Entrance Examinations - Mathematics - Physics - Czech Language - Chemistry