Serkan ISIK

• Owned the full customer lifecycle from pre-sales and solution shaping to delivery, acceptance, post-production support, and managed services for customer experience applications in telecom environments. • Worked with account and sales teams to collect customer requirements, support RFP/RFQ processes, prepare demos, define trial scope, and build commercial proposals based on resource, development, subcontractor, travel, warehouse, and delivery costs. • Led a multi-layered delivery organization of 22 engine

• Led technical delivery planning across infrastructure, network, application, integration, and business value realization layers. • Converted contract scope and customer requirements into delivery targets, solution modules, HLD/LLD outputs, and implementation plans. • Coordinated business analysts, solution architects, HQ development teams, and delivery engineers to ensure technical feasibility and delivery readiness. • Managed technical risks, issues, deliverables, acceptance preparation, and customer com

Led modernization of network element management systems, covering infrastructure design, resource planning, implementation, subcontractor coordination, and customer acceptance. • Managed E2E IT infrastructure solution design and deployment, including material outbound planning and technical team coordination. • Coordinated customer engagement, delivery milestones, and acceptance activities to ensure successful project closure.

• Provided L2/L3 application support for multiple OSS / element management systems in central operations. • Ensured service availability and business continuity for mission-critical servers and applications. • Identified system weaknesses and developed scripting-based automation to reduce manual workload and improve operational efficiency. • Managed upgrades, migrations, acceptance tests, and integrations in collaboration with internal stakeholders and vendors. • Supported incident, problem, change, vendor,

• Delivered installation, configuration, and maintenance of OSS platforms, servers, disk arrays, and supporting infrastructure. • Designed and implemented single-node, high-availability, and SLS system deployments. • Administered Unix/Solaris, SUSE, Ubuntu, Veritas Cluster, NetBackup, and Citrix environments. • Installed and maintained Huawei M2000 applications on Unix/Solaris platforms. • Supported service quality, system stability, monitoring, and maintenance planning for OSS environments.