Dipl.-Ing. Gerrie Tollenaar

Strengthening our operational tactics and stakeholder focus in the EMEA and APAC services team to sell, design and provide projects and solutions to customers within agreed conditions and with predictable results. Proud to be leading a team of strong individuals with many years of combined software, project delivery and logistics experience with a huge drive to deliver.

As part of Logistyx’ initiative to better guide the major accounts through the company’s customer journey, the company asked me to be one of the new Engagement Managers as of the more seasoned fulfilment managers. As Engagement Manager I will lead a worldwide team of services professionals in creating the successful initiation, planning, and execution of international Logistyx TME3 implementations. In the role I will work with everyone in the company and the customer from executives to operations.

Accountable for end-to-end account relationship ownership with my team, including: - Business consultancy to identify customer challenges and define solutions - Enterprise Global Shipping Application (GSA) transport management solution delivery - Carrier integrations enabling carrier selection, compliance and visibility We achieved 95% annual customer retention and a 10% YoY GSA SaaS revenue increase with existing customers.

Working on growth of the business and increased usability and customer satisfaction of supplied products and services in non Northern American markets and to global customers. - Global product ownership for the TMS for Parcel international market - Launched carrier plugin on-boarding and life cycle management methodology

General management of the EMEA operation, principal and member of the board of directors - Accountmanagement - Customer Acquisition - Human Resource Tasks - Marketing Activities - Process Improvement - Supplier Management - Senior Project Management - Responsible for European operations such as * Solution Design * Solution Delivery * Product Development * Partner Relationship Management * Customer Support * Marketing Communications * Office Management

Optimise the return of the company's greatest capital, the relationtionships with partners. * Define, build and maintain partner relationships on all possible levels * Increase the benifit of the relations to all parties in the value chain * Restructure the internal processes around partners * Support the redesign of the IT architecture supporting partner integrations, minimising cost and support calls

Responsible for understanding the market and defining the requirements for multiple Pitney Bowes' mailroom and (at first) warehouse software products. Making sure hardware, software and solutions fulfill these needs and get delivered profitably and timely overseeing all departments while growing the business. Defining value proposition and create marketing and sales collateral. Manage supplier relationships for OEM components as part of these products. Launch products in new territories

Presales, Functional and Technical Analyst and Project Manager for distribution logistics IT solutions. Software was fully maintained remotely by PB using a service model, but hosted by the customer in house.

Started as presales for eBusiness, mBusiness and CRM. Audited a customer call centre. Joined customer projects and wrote business, functional and technical requirements for Messaging, Mobile, Order Management and Cash on Delivery applications and did some development and customer support.

First year Business Information Analyst creating custom Opportunity Management reports, designing and developing reporting tools and defining standard reports on Brio Designing data mart making Informatica ETL scripts, Actuate on Apache and Cognos on customer projects. Performed the first Harte Hanks data cleansing and Siebel installation projects for IBM the Netherlands Trained customer on Cognos Impromptu usage

Insourced at IBM's CRM department as part of High Potential MSc training plan. Core focus was providing reports and setting up BI platforms.

Business Information Processes