Gerson Scarpa

- Technical Services Coordinator, responsible for field maintenance activities in IVD and Medical Devices equipments assembled by Kolplast: -> Team Leader of field technicians and service center. -> Technical Support Specialist for second level field assistance and recall -> Trainer for field services suppliers and internal staff -> Supervision of entire process of technical services according its SLA and comercial agreements -> Technical management using area KPIs: MTBF, MTTR and MP effectiveness

- Analysis of test coverage requirements in new mobile phone models, focusing on product specifications agreed with the operators (PRI) and Battery Power Consumption. - Development of test cases and testing tools for coverage and effectiveness, focusing on PRI and Battery Power Consumption. - Technical support to the 'Test Center' (outsourced) - Investigation of problems identified during the tests for later developer notification of a software bug, focusing on PRI and Battery Power Consumption.

- Development of KPIs aiming to analyse and suggest improvements on the service operation in LATAM and its subregions. - Planning and control of preventive services from the assembly and dispatch to the service scheduling with the client RESULTS: -> Achievement of the goal of 90% of the MPs within the schedule of structuring the process of maximum use (ERP) -> Storage of the point of resupply of all the spare parts used in field maintenance -> Redefinition and optimization of field service coverage

Development and execution of tests and tools for ICs of the telecom area aiming its technical characterization. RESULTS: -> Development of a Scanner for mapping EMC on prototypes ICs manufactured by the company. -> Full development of a PCB for the automation of the test process of 'Hang Up/On' -> Conduct the reluctance and capacitance tests of the inductors and capacitors of the department.

Execution of CM and PM services in imaging medical equipments within Clinical Engineering department RESULTS: -> Carry out all the PM of Ultrasound within the expected schedule. -> Execution of CM service on a radiotherapy treatment equipment without the necessity of contracting of service of external maintenance, saving at the end of the day department budget. -> Organization of the entire inventory of electronic components of the department -> Follow up with suppliers in the execution field services