Giovanni Mattia Colombo

Client: insurance multinational corporation based in Paris, France • Change management and re-engineering of B2C and B2B2C process • Planning and coordination of e-commerce activities and off-shore teams (20 FTE) • Monitor KPI/SLA and the economics of the activites (budget, forecasts and actuals) • Reporting and communication to management and clients

Client: fire and security systems multinational corporation based in Dusseldorf, Germany • Project: creation of an overall knowledge management shared platform • IT management support in mapping of main business processes to define the platform structure • Coordination of off-shore teams activities of data collection and analysis • KPI reporting to IT management

• Support to commercial department in the definition of project offer and budget • Development of production model planning (activities, time & costs, procurement, outsourcing) • Management of customer relation and coordination of departments and supplier activities • Project KPI definition and reporting to management

Logistic, Supply Chain, e-Operations, Finance, Innovation, Accounting