Glejn Zagori

Angestellt, Distribution Operations Manager, Zinc Group
Düsseldorf, Deutschland

Fähigkeiten und Kenntnisse

Sales management
Marketing
E-Commerce Marketing
Inside Sales
Direct Sales
Human Resources
Communication skills
Marketing & Sales
Management
Project Management
Team Management
Marketing Management
Consulting
Advertising
Acquisition
Account Management
Customer Support
Customer care
German
International Business
Business administration
Telemarketing
English Language
MS Office
Customer Relationship Management
Distribution Management
Team work
Sales experience
Order Entry
Customer satisfaction
Leadership skills
Commitment
Offer management
Product
Retail
Inbound

Werdegang

Berufserfahrung von Glejn Zagori

  • Bis heute 2 Jahre und 11 Monate, seit Sep. 2022

    Distribution Operations Manager

    Zinc Group

    - Serve as the POC for business clients on advertisements and product inquiries. - Oversee order transmission to the warehouse, resolving discrepancies. - Monitor and address order/clients escalation to ensure timely fulfillment and satisfaction. - Prepare documentation for orders outside the EU, ensuring compliance. - Maintain relationships between suppliers and buyers for a smooth supply chain. - Manage deliveries, liaising with clients for timely distribution.

  • 6 Monate, Apr. 2021 - Sep. 2021

    University teaching assistant

    University of Paderborn

  • 1 Jahr und 9 Monate, Jan. 2017 - Sep. 2018

    Sales Team Manager

    Tregi marketing group

    Managed workflow and communication between Leads and agents for better collaboration. Optimized client communication processes to maintain service quality and customer satisfaction. Conducted daily financial analyses of campaign performance for strategic decisions. Weekly team meetings to share insights and address challenges. Presented weekly reports to management on campaign progress. Collaborated with HR to develop leadership trainings. Used data to identify improvements and enhance team performance.

  • 1 Jahr und 1 Monat, Jan. 2016 - Jan. 2017

    Sales Team Leader

    Tregi marketing group

    Supervise a team of agents to meet or exceed sales targets. Monitor performance metrics, providing feedback to optimize results. Design and implement training programs to enhance selling techniques. Conduct coaching sessions to improve performance. Oversee bonus rates, target settings based on performance. Manage administrative tasks for smooth operations. Prepare performance reports for management, highlighting key metrics. Facilitate communication between the Tirana team and international clients.

  • 2 Jahre, Feb. 2014 - Jan. 2016

    Telemarketer

    Tregi marketing group

    - Conduct outbound calls to potential customers, promoting product offerings to drive sales. - Meet or exceed sales goals through proactive outreach and strategic follow-ups. - Establish strong relationships with clients to encourage repeat business and loyalty. - Actively listen to customer needs, providing personalized solutions that align with their preferences. - Participate in training sessions to enhance sales techniques and stay updated on industry trends.

Ausbildung von Glejn Zagori

  • 3 Jahre und 2 Monate, Apr. 2019 - Mai 2022

    MSc. International economics and management

    Universität Paderborn

  • 4 Jahre und 10 Monate, Sep. 2011 - Juni 2016

    Business Administration

    Universiteti Mesdhetar i Shqiperise

Sprachen

  • Albanian

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Fließend

  • Italienisch

    Gut

  • Griechisch

    Grundlagen

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