Glejn Zagori

- Serve as the POC for business clients on advertisements and product inquiries. - Oversee order transmission to the warehouse, resolving discrepancies. - Monitor and address order/clients escalation to ensure timely fulfillment and satisfaction. - Prepare documentation for orders outside the EU, ensuring compliance. - Maintain relationships between suppliers and buyers for a smooth supply chain. - Manage deliveries, liaising with clients for timely distribution.

Managed workflow and communication between Leads and agents for better collaboration. Optimized client communication processes to maintain service quality and customer satisfaction. Conducted daily financial analyses of campaign performance for strategic decisions. Weekly team meetings to share insights and address challenges. Presented weekly reports to management on campaign progress. Collaborated with HR to develop leadership trainings. Used data to identify improvements and enhance team performance.

Supervise a team of agents to meet or exceed sales targets. Monitor performance metrics, providing feedback to optimize results. Design and implement training programs to enhance selling techniques. Conduct coaching sessions to improve performance. Oversee bonus rates, target settings based on performance. Manage administrative tasks for smooth operations. Prepare performance reports for management, highlighting key metrics. Facilitate communication between the Tirana team and international clients.

- Conduct outbound calls to potential customers, promoting product offerings to drive sales. - Meet or exceed sales goals through proactive outreach and strategic follow-ups. - Establish strong relationships with clients to encourage repeat business and loyalty. - Actively listen to customer needs, providing personalized solutions that align with their preferences. - Participate in training sessions to enhance sales techniques and stay updated on industry trends.