Glenda Komarappilly

What we offer to our clients: • Permanent and contract recruitment services in all areas of SAP focusing on delivery of local SAP candidates • Understanding of client resource needs, the project environment and company culture • Advice on salaries, benefits and resource plans • Active resourcing, executive candidate search • Pre-screening and interviewing the candidates Email: glenda@pertemps-erp.co.uk Phone: +44 (0) 2920 020 601

- Ensuring a proactive, flexible and positive approach when handling incoming customer requests via phone and email - Process customer orders via Non-Voice channels (Quick Order, WebOrder)

- Responding to and resolving all inbound customer queries through multiple communication channels; telephone, email and web chat - Updating and maintaining accurate customer records on the database and internal spreadsheets, incl. uploading medical reports

- Dealing with customer queries and complaints via phone and email - Advising customers about flight changes, refunds and ticket policies