Goran Jurčec

Supervising and coordinating technical staff operations to ensure proper resolution of company/client problems Coordinating and assigning work orders to technical personnel according to their capabilities to ensure an even distribution of workload. Ensuring availability of spare parts, work tools, machines, and other necessary equipment required for the performance of job duties. Preparing cost estimates required for operations, labor and materials.

Service administration and smartphone repairs, manufacturers database administration, direct communication with manufacturers and distributors. Managing internal procedures, manufacturer procedures, legal deadlines and compliance with consumer law. Reporting, calculations and final billing. Managing problematic cases according to the consumer law. Ordering spare parts, managing spare parts stock.

Perform equipment installations and/or repairs at various customer locations nationwide. Technical Support for Customers and Distributors including on-call support. Perform demonstrations of equipment capabilities, function and maintenance to Operators and Maintenance Crews. Handle technical correspondence with key customers. Communicate Technical issues and problems to Head Office and work together on solutions.

Service Desk IT Support. Logging all incidents/service request details, allocating categorization and prioritization codes in Service Desk Database.Performing basic troubleshooting of hardware, software and network incidents, creating user accounts and managing network shared resources. Handling first support of Service Requests relating to workstations, printers, networks, and vendor specific hardware and software. Supporting services for virtualization technologies: Citrix, Lotus Notes, Windows.

Nokia cell phone service technician. Fault diagnosis of printed circuit boards (Surface-mount technology - SMT) using Nokia Service Bulletings, other technical documentation and instruments like oscilloscope, signal generator, multimeter etc. Repair and soldering components on printed circuit boards (Surface-mount technology - SMT) using soldering iron and soldering machine (lead and unleaded). Installation, troubleshooting and repair of handsfree devices in cars (e.g. Nokia Car Kit CK-7W)

Service and replacement of mechanical parts on medical haemodialysis machines (e.g. AltraTouch 1000, Althin TINA). Fault diagnosis and service of hemodialysis machines, endoscopes, medical ultrasound devices and other medical equipment ((Althin, Baxter, Karl Storz, Maquet)). Continuous status update in company database on the spare parts stock and their condition