Griseldis Jauk

Sales Strategy: - Support commercial management team in sales strategy development Customer Experience: - Lead the team of Customer Experience Specialists - Drive customer experience and complaint handling processes to ensure increasing customer centricity according to the strategy and continuous improvement - Drive enhancements based on customer insights Channel Management: - Leads the channel strategy development and supports implementation Sales Force Effectiveness and Efficiency

• Support the sales management team in the development of the sales strategy • Steer updates on business model sales rules • Pro-actively propose strategic improvement actions to senior management • Ensure common governance structure across the Business Group PO on distributor selection and management • Lead the implementation of the channel strategy • Drive the selection process of potential distribution candidates • Act as the back-up for the Head of Sales Centre

- Leads and develops demand response team - Defines demand response processes, rules and tools - Ensures DBM (Differentiated Business Model) rules are enforced during execution of demand plan - Steers execution of demand response (sales) plan - Initiates mitigation actions towards sales community in case of demand falls short - steers demand response team in crisis situations

- Owner of DBM (Differentiated Business Model) Sales rules - Responsible for Sales competence development within worldwide Polyolefins Sales organisation - Project manager for new customer engagement measurement survey implementation - Drive Excellence within Sales organisation - Drive Commercial Excellence Programme as project manager for Contract Management; Support as team member key customer management initiative - Supports PO Sales Management in PO 2020 strategy development

- Support Head of Base Chemicals Finance in monthly reporting to Base Chemicals Board and Executive Board - Participation in Base Chemical strategic projects - Support Head of Base Chemicals in Enterprise Risk Management Process consolidation and reporting tasks

- Project Office in strategischen Projekten - Konzeptionierung und Implementierung des konzernweiten Projektmanagement Ausbildungsprogramms - Durchführung von Schulungen im Bereich Projektmanagement - Unterstützung des konzernweiten Project-Reporting - Tool-Owner des Project Management Tools "Clarity" - Project Coaching

Einführung und Weiterentwicklung eines globalen Projektmonitoring und -controlling Tools basierend auf MS Project Server 2007