Rohan Belose

As part of the IT Transformation & Segregation Program, I led large-scale digital transformation, application, security, and IT process optimization initiatives. Managed SharePoint Online migration, IT governance, escalation processes, risks, vendors, and cross-functional teams. Collaborated with C-level executives, Security, Infrastructure, and Compliance teams. Technologies include Microsoft 365, Azure, ServiceNow, ITSM, Power Automate, and SharePoint Online.

Spearheaded the design and deployment of a centralized IT application approval system, ensuring compliance with security and governance policies. Defined role-based access control (RBAC) and automated approval workflows, reducing approval turnaround time. Designed and implemented structured IT security profiles for FAMS-integrated applications, automating role-based provisioning to enhance compliance. Conducted risk assessments, vulnerability analyses, and security optimizations for enterprise applications.

Expertise in managing large-scale storage migrations, application decommissioning, system virtualization, and Lean IT initiatives to enhance operational efficiency and reduce costs. Enterprise Storage Migration & Infrastructure Optimization. Application Decommissioning & Legacy System Retirement. Physical-to-Virtual (P2V) Migration & Infrastructure Modernization. Lean IT & Process Efficiency Enhancement. Cross-Functional Collaboration & Stakeholder Engagement.

In addition to my current role, I am also working as Lean Navigator/Continuous Service Improvements Specialist. This role gives me an opportunity to analyse business processes to identify loopholes & automation opportunities. Using agile & lean practices such as VSM, Gap analysis, Skill Matrix Inventory, SIPOC & DMAIC, I can provide a sustainable solution to the customer with cost savings.

Dynamic & results-oriented IT Service Manager & Resource Manager with extensive experience in ITIL-based service management. Conducted audits on ITIL processes to identify discrepancies between Atos’ global standard processes and region-specific implementations, ensuring alignment with industry best practices and organizational objectives.Conducted ITSM training sessions, ensuring staff proficiency in ITIL processes, ServiceNow, & best practices for service delivery.

Performed audits for Change Management, Asset & Configuration Management process to identify the gaps between Atos global standard process and process on individual account in each region. The goal was to align all the existing processes to the standard process of the organization and to execute standard best practices across all accounts.

Managed and ensured the successful delivery of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Customer Satisfaction (CSAT) for the Change Management process, specifically for US accounts, ensuring compliance with ITIL best practices. Led a cross-functional team to oversee the end-to-end execution of changes, ensuring they were progressed and implemented efficiently and effectively in accordance with ITIL standards. Presented high-risk changes during CAB & ECAB meetings.

Successfully managed multiple stakeholders, including internal teams (Technical Design Architects, Solution Architects, Engineers, and Budgeting Team) and external partners (Clients, Suppliers, and Vendors), ensuring seamless collaboration and project execution. Led and delivered data center projects for clients across the United States and Europe,ensuring completion within defined timeframes and budgets while maintaining high-quality standards.