Guillaume ADAMUZ

Angestellt, Customer Service Team Leader, MILES
Berlin, Germany

Fähigkeiten und Kenntnisse

Customer service
Social Media
Coaching
Team Management
KPI
Performance Management
Marketing
Sales & Marketing
Account Management
Customer Relations
Customer satisfaction
Customer Experience Management
Customer Relationship Management
Contact Center Management
Complaint management

Werdegang

Berufserfahrung von Guillaume ADAMUZ

  • Current 1 year and 10 months, since Aug 2024

    Customer Service Team Leader

    MILES

  • 8 months, Dec 2023 - Jul 2024

    Team Lead Social Media Care

    GetYourGuide

  • 2 years and 5 months, Aug 2020 - Dec 2022

    Team Leader Social Media Customer Support

    Vivid Money

  • 1 year and 9 months, Dec 2018 - Aug 2020

    Team Lead Customer Support

    N26 Bank GmbH

  • 1 year and 9 months, Mar 2017 - Nov 2018

    Junior Team Lead Customer Support

    N26 Group

  • 7 months, Aug 2016 - Feb 2017

    Senior Customer Service Specialist

    N26 Group
  • 6 months, Mar 2016 - Aug 2016

    Customer Service Specialist

    N26 Group
  • 4 years and 2 months, Jun 2010 - Jul 2014

    International Product Manager

    Marie Brizard Wine and Spirits

    - Created successful branding campaign that leads to this success story brand, Fruits and Wine (increased sale from 200 000 75cl bottles the first year to more than 18 millions by the 4th year). - Defined product offer, product positioning, 3 years strategies and communication plans. - Implemented media and digital marketing plans, set goals and monitored external agencies. - Studies, analysis and reports of performance, competitors position, trends, consumer behavior

  • 1 year and 10 months, Sep 2008 - Jun 2010

    Category Manager

    Marie Brizard Wine and Spirits

    - Implementing and executing category plan within french retailers (carrefour, Intermarché) - Analysing results and and providing recommendations to maximise sales and consumer satisfaction. - Participating to sales negociations and being a support to the Key Account Manager - Participating in sales negociations as a support to the key account Manager

  • 1 year and 10 months, Dec 2006 - Sep 2008

    International sales assistant

    Marie Brizard Wine and Spirits

    - In charge of the business development in South America. - Managing back office and daily customer relationships - Market studies, monthly reports, definition of the priorities

Ausbildung von Guillaume ADAMUZ

  • 10 months, Sep 2015 - Jun 2016

    Advanced Competitive Strategy

    Ludwig-Maximilians-Universität München

  • 1 year and 1 month, Sep 2005 - Sep 2006

    Marketing and Sales

    University of Montpellier (France)

  • 1 year and 1 month, Sep 2003 - Sep 2004

    Business Administration

    Winthrop University (United States)

  • 2 years and 1 month, Sep 2003 - Sep 2005

    International Business Management

    MBway Businees & Management School (France)

Sprachen

  • French

    C2 (Verhandlungssicher / Muttersprachlich)

  • Spanish

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • German

    B1-B2 (Gute Kenntnisse)

  • Italian

    A1-A2 (Grundkenntnisse)

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