Gustavo Cunha

Environment •Siebel IP2016, 19.10, 22.5, 23.8; •Oracle; Main tasks • Migrations from IP2016 to 23.8; • REST APIs (Inbound and Outbound) • Digital Transformation projects • Agile methodology • Solution Architect; • EAI (SOAP and REST integration), EIM, Complex Workflows; • Offshore team coordination; • Coaching and mentoring junior member of the team;

Project: Permanent TSB • On-going developments; • Active Directory Authentication; • Analysis and Feasibility for Upgrade process to 16; • Open UI (Javascript, CSS, HTML);

Project: Permanent TSB - Upgrade to 8.1.1.14 - Open UI - Javascript, CSS, HTML

Project: Almajdouie/Raya – Damman, Saudi Arabia • Siebel EAI, WebServices, Assignment Manager, Workflow; • Email Integration; Project: NCBC – Jeddah, Saudi Arabia • EAI, WS, Assignment Manager, WKF • SMS/Email Integration,EIM,PL/SQL scripts; Project: ACP • BS, EAI, WebServices • UPGRADE: - Verify Required Software (Java, SQL Native Client, Oracle Client) - Siebel 8.1.1.11 Install and Config - DB Restore; - UPGREP, Repository Merge, UPGPHYS - SEA to SIA bug fixing

• Siebel configuration, scripting (eScript) and testing in the Zon TV Cabo environments; • Business Service, Workflow, Integration using SOAP WebServices; • Siebel 7.5.x (eCommunication); • Oracle DB; • Analysis, functional and technical specifications;

• Siebel configuration, scripting (eScript and VBScript) and testing in the TMN Siebel environments; • Business Service, Workflow, Integration using SOAP WebServices; • Siebel 7.5.x (eCommunication); • Oracle DB; • Analysis, functional and technical specifications;

• Siebel configuration, scripting and testing in the Unilever Siebel environments for Latin America; • Siebel Handheld, Siebel EIM and Siebel Workflow; • Siebel 6.x, 7.8.x (Call Center, eConsumer Goods); • Maintain Oracle procedures; • Oracle DB; • Analyze and size the requirements; • Responsible for the Siebel training program;

•Siebel configuration, scripting and testing in the IBM CRM/PRM systems; •Siebel EIM and Siebel Workflow; •Siebel 7.5.x, 7.7/7.8, 8.0 (Call Center, Partner Portal, Partner Manager); •Support the globalization process; •Analyze and size the requirements; •Responsible for the Siebel training prog