Guy Laurent Girard
Skills
Timeline
Professional experience for Guy Laurent Girard
- Current 6 years and 4 months, since Apr 2020
Process and Digitalization Manager
Nokia Solutions and Networks
Spearheaded the implementation of Digitalization & Automation Programs across MEA, leveraging the latest Artificial Intelligence & Machine Learning levers in line with Nokia digital transformation program Led continuous transformation improvement initiatives to increase efficiency, reduce cost, optimize KPI performance, and drive corrective actions Deployed AI levers to speed up site deployments and improve quality & safety by automating: Defect & Hazard Recognition, Business Volume Forecast, LE Forecast
- 4 years, Mar 2016 - Feb 2020
SW Services Operations Manager
Nokia Solutions and Networks
Managed Cluster Care Software Services Operations covering 15+ customers across central east west Africa. Supervised e2e Care SWS Operations & Maintenance activities: day to day operations, troubleshooting, resource planning, cost allocation, Process and Tools adherence, providing support to PM's during contracts and SLAs negotiations with customers. Led and drove sub-region customers’ escalations during critical operational issues while ensuring smooth case handling and meeting KPI targets.
Educational background for Guy Laurent Girard
- 1992 - 1997
Dipl-Ing
Université Saint-Joseph
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