Guy Fillmore

Contract Glue is a consultancy with a special focus on the review of business to business contracting practices and optimising commercial contract development and related management processes.

Delivered global / cross-divisional customer contract management, risk exposure identification, evaluation, mitigation and communication in support of the top +/-100 customers with an annual turnover in excess of €10bn.

Led contract review and approval processes, legal support practices, contract management standards and handling of master / frame agreements. With legal, designed, co-authored, produced and delivered related “Simplified and Empowered Commercial Contracting” training

Further enhancement of the global contract management & repository system representing contract hierarchies and innovating proactive governance, including active notification of contractual renewal and re-pricing opportunities.

Joint development and global deployment of “Contracting & Advanced Negotiation” training. Deployed instances of self-developed contract management & repository IT system into all DHL divisions’ major account management organisations.

•Assumed management for the division’s interface with DHL legal departments and the nominated lead counsel responsible for top customers. Joined the Global Senior Management Team.

Invited to join the newly-formed premium customer division to provide a single access point for global and cross-divisional risk/exposure identification, evaluation and pricing for the top +/-100 customers.

DHL network-wide responsibility for evaluating, pricing and mitigating insurable and uninsurable risks potentially arising from the transporting and storage of customers’ goods

Station Manager (interim posting) – including removal of agent service and opening new station UK Customer Care Manager – design of innovative claim resolution approaches & issues avoidance system Key Account Executive – winner of annual sales achievement award

International Sales Major Account Manager Postal Sales Representative Various Administration and Financial Roles