HARSHIT SINGH
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Skills
Timeline
Professional experience for HARSHIT SINGH
- Current 2 years and 3 months, since Feb 2024
Facilities Management Specialist
HBC Services (WHO Hub)
Event management for conferences, meetings, and seminars at the World Health Organization Hub. Layout setup, managing inventory and contractors for catering, maintenance, and ensuring services.
- 1 year and 5 months, Mar 2022 - Jul 2023
Support Analyst
Open Access Technology India Private Limited (OATI)
Utilize Agile methodologies and QA software testing processes, including API, regression, black-box, sanity, and performance testing using tools such as SOAP UI. Also, managed CI /CD pipelines to ensure seamless integration and delivery of software in the Energy and Commodity Trading & Risk Management (ETRM/CTRM) domain for the USA region.
- 1 year and 9 months, Jul 2020 - Mar 2022
Sr. Representative (Operations)
Concentrix Daksh Services India Pvt. Ltd. (Concentrix) (HP)
International technical support & sales for computer hardware, accessories, and software(for USA, CA and EMEA region consumer and business units). QA tools, CRM, SLA 1 troubleshooting. Training for new employees.
- 1 year, Aug 2019 - Jul 2020
Customer Care Executive
CRM Services India Pvt. Ltd (Teleperformance) (Godaddy)
International Technical support & sales for Website services, domain registry, website development, hosting and security; email marketing. QA tools, CRM, C-Plesk, WordPress. Training for new employees.
- 1 year and 2 months, Dec 2017 - Jan 2019
Quality Analyst
Etailers Biglots India Pvt. Ltd.
Project management in E-commerce startup. Setup of dropshipping & reverse dropshipping along with inventory procurement and complete supply chain management. Website development and maintenance; QA in sales and support. Training for new employees.
- 9 months, Aug 2016 - Apr 2017
Junior Analyst
Eclerx Services Ltd. (Comcast)
International Technical support & sales for telecommunication services, internet, TV, phone, and home security for business and consumer units in USA/CA region. QA tools, C RM. Training for new employees.
Educational background for HARSHIT SINGH
- 1 year and 3 months, Sep 2023 - Nov 2024
Msc. Project Management
Arden University
Thesis: AI in project management - WHO case studies. Field of study: Project management tools & techniques, big data analysis, stakeholder management, leadership development, agile methedologies.
- 2 years and 1 month, Aug 2020 - Aug 2022
MBA operation and production management
Suresh Gyan Vihar University
Thesis: Growth of e-commerce in the international market and its impact on supply chain management. Field of Study - Global logistics and supply chain management, business policies & law, and its strategic management.
- 4 years, Aug 2012 - Jul 2016
B.Tech - Electrical Engineering
Maharishi Markandeshwar Engineering College
Thesis: Design and fabrication of a Single-phase 1KVA Transformer Electricity generation and distribution systems; analog, digital & power electronics; circuit theory, electrical machines, and drives; computational techniques and digital signal processing.
Languages
hindi
C2 (Expert / native speaker)
English
C1 (Fluent)
German
A1-A2 (Basic)
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