Haribabu Boyini

Responsible for improving the products and services for Finance provided internally through Global Process roadmaps. Support a strong transformation culture enabling the business to drive effectiveness and efficiencies through the facilitation of running the digital labs, using lean principles, VSMs, Customer journey maps and Various Problem-solving tools. Project owner for the ‘Red Card Project’ for the CEO to capture the Voice of Employee to root cause problem solving within a 7 day TAT.

Select Accomplishments •1. Vodafone achieving Hackett World Class status (both efficiency and ef-fectiveness) in 2016, positioning Vodafone in the top 8% of companies 2. • Improved the KPI (Paid on term) for 7 clients from 74% to 93% across the year 3. • Special project initiative on ‘touchless invoicing’ •4. 13% contract employees groomed to perform beyond expectations, and moved to permanent assignments

Customer Service & Collections Implementation of On Job Training (OJT) projects for the collection Process by transitioning batches of New joiners onto the live floor with Mentoring and Coaching to deliver excellent Productivity, Quality, Efficiency, and memorable Customer Experience. Piloted Model office project to drive peak performance engaging team members through Daily shift huddles, after-action reviews toolbox talks, applied the “plan–do–check–act” feedback loop and Visual dashboards.

Sales & Customer service End to end service delivery for a voice process (team size 20 people) for a UK based financial company „h Identify process improvement opportunities and implement the same to deliver world-class customer service and efficiencies Level 2 underwriter Identifying and eliminating wastages in the processes to increase the Customer satisfaction Decision making support through performance trend analysis and achievement of strategic objectives

Use of Design tools and Agile methodologies to transform business and Performance.

Chemistry