Herbert Lechner

Verantwortung für die vertriebliche Betreuung der privaten Iveco Vertragshändler in Deutschland. Optimierung der Ausschöpfung des vorhandenen Marktpotentials. Zentraler Ansprechpartner für den Geschäftsführer und Vertriebsleiter des Händlers. Definition und Abstimmung von strategischen und operativen Maßnahmen mit den Händlern zur Steigerung ihrer Leistungsfähigkeit. Umsetzung von Konzernentscheidungen bei und mit den Händlern.

Lead amd develope a team of 5 National Key Account Manager. Responsible in Germany for AGP, number of sold Vans and Medium Trucks and Market Share (Key Account Channel). Close cooperation with International Key Account Turin.

Beeing responsible for all international KA projects in Germany, leading and monitoring the offer processes, beeing contact person for International KA in HQ Turin. Manage offers, tenders and negotiations in line with budget objectives in terms of volumes and profitability. claims. Coordination of activities of different departments, who are involved in the project. Main customers are Deutsche Post/DHL, UPS, bofrost* and big international rentals. Leading a team of two people.

Launch SAP in the area of customer service austria (included workshops and dealer). Initation of Fiat Professional in the own workshops of Iveco Austria. Responsible for Parts, own workshops, warranty and technical support. Lead the Customer Service Organisation in Austria with more than 100 people.

Establish and develope a new department in Customer Service to guarantee the optimal care of Key Account Customer in Germany => coordinate and manage all activities in After Sales. This department have to support the National Key Account Manager with there projects and work closely together with the sales team.

Manage and coordinate all after sales activities for the KA Customer bofrost* and Coca Cola in Germany.