Hrishikesh Trivedi

o SCM Process Maturity Assessment: Elaboration of Processes across Planning, Procurement, Logistics, Global Trade, Sales & Marketing, and Mapping on Maturity Framework o Lean Adoption Strategy: Assessed Cross Functional Processes, Identified Formal & Informal Practices, Determined Benefit Areas, and Advised on Lean Adoption across Organisation o Digital SCM Adoption Roadmap: Analysed Existing SCM Technology, Devised Future Digital SCM Vision, Determined Impact Areas, and Framed Digital SCM Adoption Strategy

o Provide Program Management oversight to SCM and Online Commerce transformation for global clients o Lead BD for Transformation (Digital, Cloud) and Enterprise Platform Services for CRM, ERP, SCM

o Sales & BD across Europe for Supply Chain solutions based on Blue Yonder, Kinaxis, Manhattan, O9 o Oversight for ‘Planning’ solution implementation for Global firm and executed Supply Chain Consulting projects o Driving Supply Chain Demand Generation through Inside Sales and External Marketing o SCM Partner Engagement including GTM Strategy, Joint Account Targeting, New Partner Alliances

•US Sales Lead for Customer Experience Technologies - Digital Marketing, Contact Center, CRM - for Healthcare Industry •Measured on New Business Generation and Retention. •Manage Book of Business running into 10s of Million Dollars for Platinum Healthcare Account. •Focus on Digital Solutions. •Part of Cognizant 'Growth Community'.

•Joint responsibility for multi-million dollar global Healthcare book of business of Cloud CRM practice across Adobe, Salesforce.com, MS CRM, other platforms •Business Development and Pre Sales for Healthcare Payer, Provider and PBM business segments across geographies •Conceptualized and brought to market Healthcare Payer Solution based on Salesforce.com and iOS platforms •Awarded with 'Star of Quarter' award for Outstanding Sales and Business Performance

•Enable global firms in Digital Transformation of Customer Service and Sales Operations through formulation of Customer Experience Vision and Strategy, Transformation Roadmap, Enabling Solutions, Investment Case and Organizational Change Management Plan •Support Business Development across APJC focused on Digital Transformation Solutions

•Consulted for Top 3 Thai Bank on Customer Experience Transformation, Technology Adoption Roadmap, Change Management Plan to reduce customer service cost, increase revenue, and acquire new customers •Created new healthcare delivery models involving Providers, IT, Pharma, Telecom firms in India and Korea •Secured deals worth USD 20 MN across Networking, Corporate Telephony, Business Video, Contact Center •Received four Cisco Achievement Program awards in recognition of excellence at work

•Helped close deals worth USD 20 MN through Collaborative Value Assessments and Position Papers •Assisted clients examine a process area, assess pain points, highlight value drivers and Demonstrate Value of Investments to Executives, through business cases •Formulated strategies to address business issues identified in benchmarking studies for firms •Jointly managed 70 member team, responsible for enabling strategic deals and assessments for global firms

•Consulted for Fortune 500 firms on Customer Experience Management strategy including Business Case Formulation, Vendor Evaluation, Adoption Roadmap, Business Analytics and Best Practices •Generated Customer Experience Management deals worth USD 25 MN by creating solutions, drafting proposals and presenting to executives •Co-led 50 member Customer Experience Management consulting group entrusted with execution of advisory, business analysis and implementation projects across industries

•Impacted global transformation deals totaling USD 10 million by managing and developing bids for customers in Financial Services and Retail Industries •Generated demand worth USD 5 million through planning and rolling out email and web campaigns •Created and executed plan to engage Forrester, Gartner, IDC to deliver messages on strategy, solutions, and services

German as a foreign Language A2, B1, B2.1

Thesis on Cloud Adoption Model for Large Enterprises Entrepreneurship

Strategy and Finance