Ibrahim Salah

Angestellt, Subject Matter Expert, Concentrix Global Services GmbH

Fähigkeiten und Kenntnisse

AEC
AI Agents
AI for Business
AI Prompting
Analytical Skills
Marketing Operations
Arabic
Media Relations
Artificial Intelligence (AI)
Metadata Management
Building Business Relationships
Microsoft Copilot
Business Administration
Nonprofit Organizations
Business Applications
Online Marketing
Business Integrity
Operational Efficiency
Business Process Improvement
Operations Management
Business Reviews
Operations Process Improvement
Client-focused
Outside Sales
Compliance Support
Performance Management
Policies & Procedures
Computer Literacy
Presentations
Continuous Process Improvement
Problem Solving
Creative Writing
Project Coordination
Cross-functional Collaborations
Cursor AI
Project Estimation
Customer Relationship Management (CRM)
Project Management
Customer Satisfaction
Project Stakeholder Management
Customer Service
Prompt Engineering
Daily Operations Management
Public Relations
Development & implementation of marketing plans
Public Speaking
District Management
Quality Assurance Processes
Diversity, Equity, Inclusion and Belonging (DEIB)
Regulatory Negotiations
Docker
Regulatory Requirements
Editing
Retrieval-Augmented Generation (RAG)
English
Sales
Event Planning
SAP Products
General Management
SAP S/4HANA
Stakeholder Management
German a1
Stakeholder Relations
Google Workspace
Strategic Communications
Higher Education
Strategic Partnerships
Incident Management
Time Management
Inside Sales
Troubleshooting
Intercultural Communication
Working Experience
International Relations
LangChain
Manage client expectations
Marketing Campaign Management

Werdegang

Berufserfahrung von Ibrahim Salah

  • Bis heute 1 Jahr und 11 Monate, seit Dez. 2024

    Subject Matter Expert

    Concentrix Global Services GmbH

    Provide support to Meta Ads agents as well as Meta Verified who need guidance on policies, procedures and escalation process.

  • 1 Jahr und 9 Monate, Apr. 2023 - Dez. 2024

    Customer Support Representative

    Concentrix Global Services GmbH

    Client-focused specialist supporting small, medium-sized and shortly after moved to global businesses with advertising solutions across Meta platforms, including Facebook, Instagram, and WhatsApp. Provided guidance on tools such as Business Manager, Ads Manager, and Business Suite to optimize campaign performance. Diagnosed and resolved ad account issues related to payments, risk, and policy compliance, ensuring adherence to platform standards. Advised clients on best practices, managed manual payment proce

  • 5 Jahre und 1 Monat, Mai 2018 - Mai 2023

    International Relations Coordinator

    Reach Study Abroad

    International Relations Coordinator/ Educational Fairs and Events Planner.

  • 4 Jahre und 11 Monate, Mai 2018 - März 2023

    Coordinator For International Relations

    Reach Study Abroad

    Specializing in project coordination, stakeholder management, and cross-border operations within the education sector. Managed communication between international institutions and regional teams across the MENA region, ensuring alignment and timely program delivery. Built and maintained strategic stakeholder relationships, supporting business growth and partner engagement. Led the planning and execution of large-scale international events, overseeing logistics, travel coordination, and partner participation

  • 5 Jahre, März 2013 - Feb. 2018

    District Manager

    Al-Yamama Corporation

    Results-driven District Manager responsible for driving revenue growth and achieving business objectives across multiple locations. Oversaw daily operations, budget management, and performance optimization while setting and monitoring key targets. Recruited, trained, and mentored general managers, conducting regular performance evaluations to ensure leadership effectiveness. Developed and executed strategic business, marketing, and advertising initiatives to enhance market presence. Managed stakeholder rela

Ausbildung von Ibrahim Salah

  • 2010 - 2012

    Bachelor of Business Administration

    University of Prince Edward Island

Sprachen

  • Arabisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Deutsch

    A1-A2 (Grundkenntnisse)

  • Englisch

    C2 (Verhandlungssicher / Muttersprachlich)

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