Intan Sari

• Conducted market research to identify the target audience and market trends, resulting in the development of effective market entry strategies • Coordinated the planning and execution of product launch presentations and workshops, effectively communicating project objectives and advantages to stakeholders • Collaborated with technical teams to understand complex software solutions and effectively communicate technical information to diverse stakeholders, driving efficiency and project success

Master thesis: The potential and acceptance of remote assistance technology in interactive remote services -> Examined the potential of remote assistance technology for the service agents and customers through in-depth interviews -> Identified key determinants of technology adoption and rejection, including user attitudes, perceptions, and technical barriers -> Proposed actionable insights that contributed to increase technology adoption and usage, leading to significant improvements in customer experience

• Analyzed industry trends, competitive landscape, and user behavior in the technology sector to identify growth opportunities and strategies to increase market share • Utilized research insights and data analysis to develop a business model aligned with the company's goals • Applied agile project management methodologies, effectively communicating project progress, mitigating risks, and optimizing resource allocation to achieve desired outcomes

• Strategically organized and managed high-profile events to promote Indonesian tourism, engage target audiences, and foster community connections • Developed and implemented targeted marketing strategies, utilizing word-of-mouth marketing strategy to drive participations at events and generate positive media coverage • Provided on-site interpreting services during interviews between embassy representatives and the press, facilitating clear and effective communication

• Effectively managed customer enquiries and complaints, delivering prompt resolutions and ensuring high customer satisfaction • Leveraged in-depth knowledge of travel packages to provide personalized recommendations, addressing customers' specific needs and driving increased sales • Cultivated enduring customer relationships through proactive communication and support, fostering loyalty and driving customer retention for sustainable business growth