Irina Gorshineva

• Operational, administrative and financial planning, analysis of the activity, the development of measures for business development. • Participation in tenders/RFQ and negotiating with customers, signing contracts, execution control for rendered services. • Resolving escalated customer issues and customer complaints regarding service. • Budget management, development of measures to reduce costs.

• Defining the structure of the sales department, build, animate and motivate the sales team; providing support to the sales team, training and mentoring • Organizing marketing initiatives, necessary to the achievement of the sales goals • Coordination and conducting meetings to review services to ensure customer satisfaction and service level agreements • Maintaining a deep understanding of customer needs and preferences; resolving escalated customer issues and customer complaints regarding services

• Cold-calls to promote the service of the company (groupage deliveries), regularly calls and meetings both with new and existing customers for discussing requirements, negotiating commercial offers and maximizing business opportunities • Building and retaining long-term friendships relationships with customers • Acting as key point of contact for the customers

- Working with carriers, agents and customers, - Organisation of transportation (sea, auto, railway), control of picking up the cargo, issue of accompanying transport documents, tracking of cargo on the way; - Win new sales, extension of cooperation with existing customers of the company.

English language