Isabella Murcia

Responsible for 2 of the brands in our portfolio: iCrowd.co and iClickats. Managing decision flows for tech stack, products performance, innovation and ground breaking features that enhance the value for all stakeholders. Managing Customer Experience and Success colleagues - 3 reportees Decision making on Collaboration / partnerships with 3rd platforms for scaling with our partner eco-system Collaborate with Legal and Compliance to ensure systems and processes meet the due dilligence criteria

Reqruit.io is a startup where me and my partner created a "smart" solution- for the B2B market- indexing jobs and CV's across hiring channels in Brazil and matching them through an algorithm. As product Director my role was to ensure the product and its features were unique and appealing to the target group. I had 4 reportees. After 2 iterations the Product reached quite a large scale where large companies like Brazil Teleco, Petrobras were some of the main users.

Manage User experience: Test and experience the application from a User point of view Identify, recommend and address failures from a User’s point of view Act as a First Tier support to query handling from a User’s point of view Interact with BIGS Platform team on inefficiencies and efficiencies from the User’s experience Measure the desirability of the application and report on it Manage and report on software support SLA's Establish work aids for user functions on the system

Prepare training material for classes covering software (applications) and products sales i.e.(product specifications, sales techniques). Costumer services interaction techniques, including material (assertiveness training, positive language selection, knowing your costumer, communication skills). Coach the existing team of agents and supervisors on new software, products and updates. Evaluate performance and provide mentorship. Interview and selection of new employees.