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Ismail Helal

Angestellt, Senior Optical Fiber Engineer, Sodic
Abschluss: A master of business administration (MBA), The German University in Cairo
cairo, Ägypten

Fähigkeiten und Kenntnisse

communication skills
teamwork and cooperation skills
Management
Negotiation
analytical skills and solution-oriented approach
...
Customer Service
Customer Relationship Management
Customer satisfaction
Demand Management
Motivation
Monitoring
capable of working under pressure
Analysis
critical thinking

Werdegang

Berufserfahrung von Ismail Helal

  • Bis heute 8 Jahre und 6 Monate, seit Dez. 2016

    Senior Optical Fiber Engineer

    Sodic

     Direct and manage the assigned projects from beginning to end.  Implement the design for FTTH network for the new projects.  Doing all the site survey and Design for all FTTH projects.  Preparing all the technical documents and B.O.Q. required for new projects.

  • 2 Jahre und 9 Monate, März 2014 - Nov. 2016

    Senior Customer Service Partner

    Safmarine (Maersk Line),

     Ensures that all the required checks for documents and shipments on outgoing vessels, are in compliance with deadlines and global Standard Operating Procedures.  Cooperate with Department Manager and other team members to ensure Service Failures related to Transport Management are brought down to Zero. .  Closely cooperate with local management in order to provide an excellent service towards customers.  Participate in customer visits if/when required from customer service perspective.

  • 5 Monate, März 2013 - Juli 2013

    Senior Sales Engineer.

    Canovate (KSA)

     Searching for new clients who might benefit from company products or services and maximizing client potential in designated regions.  Developing long-term relationships with clients through managing and their requirements.  Persuading clients that our products best satisfies.  Providing pre-sales technical assistance and product education, and after-sales support services.  Making technical presentations.  Preparing all technical and commercial proposals regarding these accounts.

  • 1 Jahr und 1 Monat, März 2012 - März 2013

    Senior Sales & Design Engineer

    Energya Power & Telecom Solutions,

     Handling both FTTH & Telecom Egypt Accounts.  Preparing all technical and commercial proposals regarding these accounts  Doing all the site survey and Design for all FTTH projects.  Executing Sales plan reference to our company strategy.  Searching for new clients who might benefit from company products or services and maximizing client potential in designated regions.  Developing long-term relationships with clients through managing and interpreting their requirements.

  • 1 Jahr und 2 Monate, Feb. 2011 - März 2012

    Service Project Manager

    Energya Power & Telecom Solutions

     Direct and manage the assigned projects from beginning to end.  Prepare a weekly project status report mentioning project progress, issues and planned activities for the week after.  Plan and schedule project deliverables goals and milestones.  Manage day-to-day operational aspects of projects and their scope.  Control the project cost, time and quality according to the project constraints.

  • 1 Jahr und 5 Monate, Okt. 2009 - Feb. 2011

    Service Site Engineer

    Energya Power & Telecom Solutions,

     Acts as an arbitrator at site to solve problems arising among project engineers in fiber optics equipment’s (OTDR & Splicing machine).  Analyzes product design, customer requirements and performance standards and authorizes technical studies.  Prepares project status reports, collects, analyzes and summarizes information.  Controlling in all project documentation and archiving.  Providing advice and support on the development of specific systems.

Ausbildung von Ismail Helal

  • 2 Jahre und 2 Monate, Sep. 2016 - Okt. 2018

    Marketing

    The German University in Cairo

  • 4 Jahre und 11 Monate, Sep. 2004 - Juli 2009

    Telecommunications engineering

    The German University in Cairo.

Sprachen

  • Englisch

    Fließend

  • Arabisch

    Muttersprache

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